Enrollment Management Student Success Operations Coordinator

Job Description Summary As a member of EMSS Operations unit, this position will assist in the processing of Miami University’s prospect and inquiry data and admission applications, support Slate users university-wide, and may occasionally provide direct support to students or parents. This position may require occasional nights/weekends. This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason. Job Description Process transcripts and other materials submitted online or via mail; evaluate transcripts, recalculate GPAs, and determine applicants’ level of English proficiency (as applicable); assess and review applications to determine eligibility for study; process application fee waivers, deferrals, and deposits; monitor international agreements and sponsorships (30%) Collaborate with Admission, other EMSS units, and various campus partner offices such as graduate directors/programs, Academic Personnel, Athletics, International Student and Scholar Services (ISSS), etc., to ensure the processing and matriculation of incoming students (20%) Manage imports and exports to/from Slate and Banner; manage Axiom interface software between Slate and Banner; investigate and resolve duplicate records in Slate and Banner; partner with Miami offices and external vendors on prospect/inquiry imports (20%) Communicate with faculty, staff, and student workers university-wide to train users and provide information on admission processes, policies, and operations; send informational materials to admission counselors on recruitment travel; may supervise student workers (10%) Work with EMSS Operations staff and teammates in admission units to make processes more efficient and streamlined; assist with annual admission cycle prep; monitor application-related automation in Slate and assist in troubleshooting/updating (10%) Monitor outstanding admission materials for matriculants and apply registration holds to records where applicable; communicate with students directly about document submission; coordinate with Research & Analytics team to identify enrolled student discrepancies between Banner and Slate (5%) Minimum Requirements Associate’s Degree or 2 years of relevant experience Preferred Requirements Bachelor’s degree Data Entry and database experience Experience supporting admission processes and staff Experience with CRMs Experience with student information systems Experience with ETL software Familiarity with international document processing Required Application Documents resume and cover letter #J-18808-Ljbffr Miami University