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Collections Specialist

$20 per hour

Pathfinders Inc

Job Description

Job Description

We are looking for a Collections Specialist to contact customers with past-due accounts, set up payment arrangements, and help resolve delinquent balances. The ideal candidate is professional, organized, and comfortable handling difficult conversations.

Duties:

  • Contact customers by phone, text, and email about past-due accounts.
  • Discuss payment options and set up payment arrangements.
  • Follow up with customers who miss payments.
  • Keep accurate account notes and records.
  • Handle higher-risk and seriously delinquent accounts.
  • Use skip tracing tools to locate customers when needed.
  • Identify accounts that may need to be referred for repossession.
  • Monitor vehicle and insurance information on applicable accounts.
  • Follow all collection laws, company policies, and required call procedures.
  • Work with the team to meet collection goals.

Requirements:

  • 1–2 years of collections experience preferred.
  • Auto loan or other consumer lending experience is a plus.
  • Bilingual Spanish is a plus.
  • Strong communication and negotiation skills.
  • Comfortable speaking with customers about overdue payments.
  • Ability to handle difficult conversations professionally.
  • Strong attention to detail and follow-through.
  • Ability to work in a fast-paced, high-volume environment.
  • Basic computer skills and experience with CRM systems.

Job Details:

  • Full time: M-F, weekends available.
  • Pay: $20.00
  • Job type: On-site
#ZR \nCompany Description

About Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years

Company Description

About Pathfinders, Inc.\r\n\r\nPathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!\r\n\r\nInc. 5000 winner - 5 years\r\nPhilly's Fastest Growing Companies - 5 years

Vacancy posted 8 days ago
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