Customer Support Specialist (Transportation)

Customer Support Specialist (Transportation)

Rogers, AR 72758, United States
Schedule: Full Time
Job Type: On-site
Salary Type: Hourly
No immigration sponsorship or transfer available for this role.
About the Role
Customer Support Specialist I is a key contributor to our Brokerage operations division. The primary responsibility is to timely and accurately schedule appointments for customer shipments.
This is an entry level, individual contributor position that will work at our office in Rogers Monday - Friday.
Hourly Rate of Pay: $17.00 - $18.50.
What the Candidate Will Do
Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and schedule revisions
Utilize facility portals, online scheduling tools, phone, and email to secure and manage dock appointments
Update shipments within the system with accurate appointment times, reference numbers, and facility contact details
Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays
Basic Qualifications
High school diploma or GED equivalent
Entry Level, 0-1 years of customer service experience
Clear and professional oral and written communication skills, including email etiquette
Detail oriented with a strong focus on accuracy
Able to work overtime if needed
Preferred Qualifications
Customer service experience within an office environment
Knowledge of the freight industry
Proficiency with Google Workspace or Microsoft Office Suite
Benefits & Compensation for U.S. Employees
Company sponsored health plan
Dental and vision benefits
401k match
Financial and mental wellness benefits
Parental leave
Short- and long-term disability coverage
Life insurance
More
Performance or sales incentive bonus program
Participation in Uber Freight equity awards
Other types of compensation depending upon the role
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Uber Freight's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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