IT Support Specialist

IT Support SpecialistHours: full-time (37.5 hours per week)Location: Lynchburg VA, 24501Position SummaryThe IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.Required Education and ExperienceHigh School Diploma / GED2 years of relevant experience required. Two years of business computer experience preferred.Related Knowledge, Skills and AbilitiesTechnical level knowledge of Windows operating system including XP, 7, and 8/8.1, Windows based desktop and laptop computers, Microsoft Office applications and other relevant software applications and equipment; Knowledge of customer service principles and practices; Ability to demonstrate proper phone etiquette; Ability to speak and write clearly and accurately; Effective listening skills; Willingness to co-operate with others and work to the greater good; Demonstrates a proactive approach and a professional, enthusiastic and positive attitude. Willing and available to work modified schedules (weekends, holiday, etc.) as required.Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.The Best Benefits For Those Who Take Care Of The CommunityWe're proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon's annual wellness programs and various opportunities to interact with the community throughout the year. Horizon's clinical sites are NHSC/HRSA approved for clinical student loan repayment, and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.