Office Customer Service Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Take charge of your future. We’re looking for people who aren’t satisfied with just another job. We need people who want to empower themselves through a meaningful career helping others build better lives. 

Are you looking to accelerate your career and apply your leadership skills in challenging new ways? Do you want the opportunity to run a business without having to fund it? Working at a local Allstate agency may be your answer! As an Tatro Agency customer service manager, you’ll be leading the team that keeps customers happy and the business running smoothly. 

Right now, we (Scott Tatro & Associates) are looking for candidates in the Akron/Cuyahoga Falls/Stow and surrounding area to lead a team of insurance professionals and help customers protect their homes, cars, boats...and lives. You'll be responsible for implementation of the agency’s policies and procedures, servicing current clients and staff development/training.  

Job Responsibilities of an agency office customer service manager 

• Build agency reputation and growth through positive customer relations, service programs and social media outlets.  
• Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitable 
• Supervise personnel, manage daily service operations, and hold staff accountable to their performance goals 
• Assist in customer claims, policy changes along with processing and resolution 

Job Requirements of an agency office customer service manager 
*   Must have a Property and casualty license and experience in working in an Insurance Agency.

• Excellent verbal and written communication/interpersonal skills 
• Ability to effectively lead and coach a team; management experience is a plus 
• Highly capable of managing all business operations 
• Straight-forward communicator, DEPENDABLE and strong leadership skills 
• Must have working knowledge of insurance.
• Strong organizational skills, attention to detail and ability to multi-task 
• Passionate about relationship building, genuinely caring and driven to fulfill customers’ needs 
• Bilingual skills are a plus 
• Allstate experience is a MAJOR PLUS!