Product Operations Manager

JOB DESCRIPTION

The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes. Job Summary The Product Operations Manager enables consistent, scalable product delivery by designing and improving product management processes, coaching product managers and cross-functional teams, and establishing operating rhythms, standards, and metrics across the product lifecycle. This role partners closely with Product, Engineering, Delivery, and Business stakeholders to improve intake, prioritization, execution transparency, and outcomes. Job Duties Defines product strategy, builds, and maintains product roadmaps Establishes and continuously improves the product operating model (intake, discovery, prioritization, planning, delivery, release, and post-launch learning) Builds strong relationships with Business Line leaders and executive stakeholders Builds and maintains constructive working relationships with project team members, vendors, and other departments Oversees all aspects of assigned IT projects, and takes ownership to ensure their success Plans and directs the work effort involved with the implementation or upgrade of systems Responsible for launching new product features and experiences - investigating to define the problem, draft detailed requirements/user stories, plan development sprints, build and implement user testing plans, and support continuous releases Develops scope documents, statements of work, and other documentation supporting the justification for new projects Works closely with third-party vendors to ensure that project efforts are controlled and completed on a timely basis Leads and directs the work of project teams to ensure project efforts are controlled and completed on a timely basis Works with appropriate subject matter experts, establish resource plans, and expected level of effort and duration to complete tasks Reviews and understands or prepares, as needed, business requirements and objectives documentation in support of overall business needs Coordinates with appropriate resources to ensure that product communications and training materials are made available as appropriate Works with operational teams to ensure a smooth transition from implementation to production and ongoing support phases of a products lifecycle Works with vendors and stakeholders to understand product subscription, contract terms, and renewal cycles to best manage fiscal budget Other duties as required Supervisory Responsibilities Directly supervises a team of Product Operations Analysts and may include Product Managers based on organizational need, including hiring, onboarding, goal-setting, performance management, and career development Provides coaching and functional leadership to direct reports and the broader product community by establishing standards for product practices (intake, prioritization, discovery, roadmap hygiene, release readiness) and reinforcing adoption through training and mentoring Allocates team capacity and assigns work across product operations initiatives and embedded support to PMs (e.g., reporting, tooling/workflow administration, portfolio routines), ensuring timely delivery, quality, and consistent stakeholder communication Education High school diploma or GED, required Bachelor’s degree or equivalent experience, required Experience Six (6) or more years of experience in product management, product operations, delivery/PMO, or related technology roles, required Experience as a Product Manager, IT Project Manager, Business Systems Analyst, Software Systems Analyst, Business Process Analyst, Technology Support Analyst, or Software Developer, required Experience using a standard project management methodology, required Experience with scrum and other agile development methods, preferred Experience leading and directing the work of others in a project-oriented capacity, preferred Experience with the concepts of Project Programs and Portfolios, preferred Familiar with a web-based applications environment, preferred Experience partnering with senior stakeholders to drive decision‑making frameworks and governance, preferred Experience working in a professional services firm, preferred License/Certifications Project Management Professional (PMP) or similar certification, preferred PMI Agile Certified Practitioner or similar certification, preferred Software Experience with project planning applications, preferred Experience managing projects in connection with any of the following, preferred: Oracle Cloud, Onestream, Microsoft Dynamics CRM, ServiceNow, Azure Data Factory, Azure DevOps, preferred Language N/A Other Knowledge, Skills & Abilities Excellent interpersonal and customer relationship skills Ability to manage multiple complex tasks in a fast‑paced environment Ability to work independently and in a self‑directed capacity A wide degree of creativity and latitude is expected Strong team‑building skills Demonstrated problem solving skills Ability to effectively organize and delegate complex tasks Ability to develop project plans and accomplish goals based on experience, educated assumptions and limited information Ability to adapt rapidly to new developments Familiarity with project ROI techniques (cost/benefit, NPV, IRR, Earned Value metrics) Ability to facilitate meetings efficiently and effectively Ability to develop project documentation using diagrams and prose Ability to develop project plans and related documentation using diagrams and prose based on customer collaboration Excellent written and verbal communication skills Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. National Range: $120,000 - $160,000 Maryland Range: $120,000 - $160,000 NYC/Long Island/Westchester Range: $120,000 - $160,000 About Us At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you. Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact. BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity. As technology continues to shape how we work, BDO values the ability to apply generative and agentic AI solutions to develop work products, improve workflows and identify potential risks. Across our firm, we emphasize professional judgment in validating AI-generated outputs for accuracy, quality, and compliance. We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together. Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Benefits may be subject to eligibility requirements. Equal Opportunity Employer, including disability/vets All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. "BDO USA, P.A. is an EO employer M/F/Veteran/Disability" #J-18808-Ljbffr BDO USA, Llp