Account Manager

Job Description

Job Description

Account Manager

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of retail and hospitality through intelligent, technology-driven innovation.

About the Role: 

We are seeking an Account Manager to join our restaurant team. In this role, you will own and grow customer relationships by acting as their trusted partner and strategic advisor. While ensuring customers receive ongoing value and support, your primary focus is customer retention. You will also be responsible for driving account growth. Success will be measured by your ability to retain our customers, activities and revenue expansion.

LOCATION: Must be based in or willing to relocate to Tampa, FL. This is an in-office role.

NOTE: U.S. Citizen or Green Card Applicants Only

In this role you will: 

• Manage a complex portfolio of customer accounts as the primary point of contact and trusted restaurant solutions advisor.
• Build strong, long-term relationships with decision-makers and key stakeholders.
• Define customers’ business objectives, challenges, and requirements to align solutions that expand usage and drive upsells.
• Develop and execute account plans focused on growth targets, renewals, and revenue expansion.
• Track and report on customer health, product adoption, and usage trends; proactively mitigate churn risk.
• Deliver value through business reviews, performance insights, and ROI-driven recommendations.
• Collaborate cross-functionally with sales, product, and support to ensure customer success while meeting growth objectives.
• Negotiate contract renewals and expansions with a focus on maximizing account profitability.
• Stay current on industry trends, competitive offerings, and customer feedback to identify new opportunities.
• Act as the voice of the customer internally, influencing product and service improvements.

We are looking for someone who has: 

• Proven experience in account management, customer success, or sales, with a proven record of meeting or exceeding revenue goals.
• Strong relationship management and communication skills, able to engage at both executive and operational levels.
• Demonstrated ability to identify upsell opportunities and close expansion deals.
• Strong problem-solving and analytical abilities, including using data to drive decision-making and account growth.
• Proficiency with CRM software and account management tools to track pipeline, revenue, and account health.
• Highly self-motivated, results-driven, and able to manage multiple accounts with accountability to performance metrics.
• Excellent organizational and time management skills to balance customer needs with revenue objectives.
• Team-oriented mindset with the ability to collaborate across departments while owning growth outcomes.

You may be a good fit if you have these additional skills and/or educational background:

• Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience).
• Experience in B2B SaaS, retail technology, or hospitality/restaurant technology.
• A data-driven, consultative approach to account management and growth.

Our core values:

Customer – WE believe that our customers deserve the best from us every day.

Accountability – WE take ownership and make things happen.

Teamwork – WE win as a team and have fun doing it.

Innovation – WE innovate, inspire, ignite the future! 

Integrity – WE are honest, ethical, and trustworthy. 

Mad Mobile Benefits:

We offer a highly competitive benefits package designed to support our employees’ health, financial well-being, and future growth.

• Health Coverage: 90% company-paid premiums for medical, dental, and vision under our HDHP plan, or a robust buy-up plan with 60% company coverage.
• Retirement Savings: 401(k) with a matching contribution of up to 4%, fully vested from day one.
• Total Well-Being: Additional benefits and resources to help you and your family thrive at work and at home.

At Mad Mobile, we are not only building the future of in-store experiences, but we are also investing in building exceptional teams.

EEOC Statement 

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. 

* Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.