Distribution Services Coordinator

Coordinator, Distribution ServiceThe Distribution Services and Traffic team is responsible for coordinating the movement of orders within the organization, ensuring efficient processes and timely delivery. This includes adapting to changes, optimizing workflows, and providing exceptional customer service. Overall, our goal is to support business growth and create a productive environment by ensuring seamless operations and meeting customer commitments. Our Distribution Services and Traffic team works closely with boutiques to organize their priorities on a daily basis. By effectively managing the flow of products and aligning with boutique needs, we aim to ensure that their orders are processed efficiently and delivered on time. This collaborative approach allows us to meet customer commitments and support overall business growth.In your role as a Coordinator, Distribution Service, you are responsible for providing exceptional customer service to both internal and external clients, while demonstrating exemplary compliance with HOP's corporate culture, company policies and operational procedures.Your primary focus will be to provide order statuses for all client purchases from order inception to the actual receipt of goods at the final delivery destination. The Distribution Service Associate needs to clearly communicate with their assigned clients, as well as anticipate and fully understand the client's needs and expectations. Responses and updates to clients and key internal HOP stakeholders would be conveyed through the utilization of Outlook emails, Microsoft TEAMS messaging, phone calls, or updates within HOP proprietary software applications.The Coordinator, Distribution Service will be assigned to assist and support one HOP division, however in your role you will be cross trained to assist other HOP divisions as well as fellow Distribution Service Associates when necessary to ensure continuity of service. You will act as a liaison and key point of contact between Dayton's customers and the distribution center team by effectively communicating the necessary client requests and requirements. Any errors, shortfalls in communications or processes based upon the required departmental protocols should be immediately shared with either your immediate manager or the departmental manager.This role handles all company assets, product and material with care and respect to the Hermes brand and is responsible for the daily assigned duties to support HOP's internet sales initiatives and related customer care requirements. All work must be neat, accurate and within procedural guidelines.Logistics ServicesProcess incoming order requests from internal and external clientsActively offer clients alternative item selections in the event their original item requests are not available or currently out of stock by recommending an appropriate item substitution or add-onProcess stock orders from vendors as requested by the sales divisions and ensure that all purchase orders are confirmed with an estimated delivery ETA (estimated time of arrival) to achieve a prompt deliveryReview the daily back-order report to effectively anticipate and communicate the status of client order requests as well as possible delivery delaysNegotiate order extensions by properly monitoring order start ship and cancel dates, which once confirmed, will require further shipping details and coordination with the Dayton distribution center for a smooth and timely client delivery experienceEffectively review and correct client order confirmations utilizing EDI software by resolving item number discrepancies, unit mismatches, as well as issues with item style, color, pricing, and purchase quantity issues, thus ensuring order adjustments are found & corrected prior to shipment and effectively communicated to each accountResponsible for issuing Return Authorizations (RA's) as requested and approved by the appropriate sales divisionAdministrative Tasks & ReportingPrepares Loans and ITS documents for the Dayton warehouse to process as neededPerform the daily creation, generation, and review of the following department reports: Merchandise On-Hand, Summary of Open Pick Tickets, Back Order Merchandise, and Open BP Receipts.Assist Dayton Management Team upon request with the status of pending inbound Hermes merchandise shipments (BP's) from HOP France to determine the proper prioritization and processing time required for each once received at the Dayton NJ distribution centerPerform the weekly processing of Cegid replenishment requestsVendor ComplianceKnowledge of and willingness to learn all applicable vendor routing guidelinesSummarize and inform the Dayton shipping department and fellow CSA Team members of any changes or updates to vendor routing guidelinesAssists with the investigation and provides the necessary back-up documentation for the timely resolution and reversal of vendor chargebacks.Additional RequirementsAs a back-up to your immediate manager, serve as the secondary customer service contact to address and prioritize urgent needs with the distribution center management team to satisfy internal and external stakeholder requestsIn cooperation with your immediate or departmental manager, proactively communicate and support the HOP retail boutiques to better understand their inbound merchandise shipment requirements to accommodate their space constraints as well as each location's processing limitations for the receipt of goods in the store's back of house storageAssist HOP Management by communicating inventory store cutoffs or shipment holds due to physical inventories at the boutiques or in the event of space constraints due to excess inventory on hand at the requesting store locationsAs instructed by your manager, support the Inventory Control Management Team with item inventory discrepancies to facilitate the appropriate reconciliation process, thus ensuring a minimal level of inventory shrinkageSoftware ApplicationsSCALE WMS, Cegid, Microsoft Office Suite & TEAMS, EDI, HCare, InfocenterSupervisory Responsibility:NOBudget Responsibility:NODecision Making Responsibility:NOAbout You:1-2 years of experience, including either a hands-on internship or activities in a similar role and/or departmentMinimum educational requirements of a High School Diploma (BS or BA Degree preferred but not required)Excellent attention to detail & strong organizational skillsAn active and continuous learnerDemonstrates a willingness to work with HOP team members in various departments throughout HOP's varied and growing organizationAbility to work independently with little supervisionProven track record of meeting both short & long-term goals and deadlinesDisplays appropriate level of urgency when addressing and resolving client escalations and actionable customer service requestsIntermediate to Advanced knowledge of Microsoft Excel softwareStrong written and verbal communication skillsThis position requires a flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the yearAll other duties as assigned by their immediate manager or departmental directorThe range for this position is $25.46 - $28.46 per hour. Actual rates are determined on the job, location, and individual experience.We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.Hermès Benefits OverviewCommission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)Paid Parental Leave and Transition Time401(k) and Roth Retirement Plan with company matching and profit sharingVarious voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)Product discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support, and more!Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.At Hermès, our actions for sustainable development and corporate social responsibility are founded