Account Servicing Associate (Total Loss)

Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Medical, dental, and vision plans with no‑cost and low‑cost options Annual employer HSA contribution 401(k) matching and immediate vesting Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350 Director: $800 Executive Director: $900 VP or Above: $1,000 100% employer‑paid life and disability insurance No‑cost health and wellbeing programs, including a gym benefit Six weeks of paid parental leave Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The Account Servicing Associate is responsible for supporting functions and processes within Account Servicing by processing all requests received via multiple channels. This role will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA’s policy and procedures, per stated workflows as well as compliance and all requests are handled in an expeditious manner per HCA’s KPI’s. What You Will Do Process account servicing requests, including but not limited to title processes, vehicle protection product (VPP) cancellations, total loss claims, and/or lease buyout transactions, in accordance with established SLAs. Respond to emails and resolve escalated account issues within designated timeframes, using a customer‑centric approach to ensure a positive experience. Ensure productivity, quality, and compliance standards are consistently met. Prepare, send, and archive documentation in alignment with HCA policies and procedures. Make required outbound calls to customers, dealers, or third‑party contacts to support account servicing activities. Qualifications Minimum 1 year of experience working in a customer service role in a fast‑paced operations environment. Auto finance experience a plus. High School diploma or GED. Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization. Self‑motivated, professional demeanor, and self‑starter. Ability to multitask and follow workflow processes for assigned job duties. Must be able to successfully operate in a fast paced and team environment. Must adapt well to change, possess a high level of agility and successfully adjust to changing priorities. Ability to work well under pressure and meet deadlines. Proficient with Microsoft Office Suite and working knowledge of general office equipment. Proven track record with delivering seamless customer experiences. Ability to thrive in a performance coaching environment. Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. Primary Location United States‑Texas‑Plano Work Locations Dallas, TX 6100 W. Plano Parkway, Suite 2000 Plano 75093 #J-18808-Ljbffr Hyundai Capital