Desktop Support Technician

Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide onsite technical support to end users in a fast-paced enterprise environment. This role requires strong troubleshooting abilities, excellent customer service skills, and experience supporting desktop hardware, software, and operating systems. The ideal candidate is a IT support specialist who can effectively resolve technical issues while maintaining a positive user experience.

Responsibilities

• Provide onsite desktop support for end users.
• Install, configure, deploy, and maintain computer hardware and software.
• Troubleshoot and resolve desktop, operating system, and application-related issues.
• Perform hardware repairs and component replacements as needed.
• Document, track, and manage incidents through a ticket management system.
• Support user account administration and basic system access requests.
• Assist with workstation imaging, deployments, and upgrades.
• Provide technical assistance via in-person, phone, and remote support channels.
• Perform basic network connectivity troubleshooting.
• Deliver exceptional customer service and communicate technical information effectively to non-technical users.

Required Qualifications

• Strong customer service and communication skills.
• Experience with desktop hardware and software installation, configuration, and support.
• Knowledge of Windows-based operating systems and desktop environments.
• Experience using an IT ticketing or service management platform.
• Ability to troubleshoot hardware, software, and end-user issues efficiently.
• Strong problem-solving skills and the ability to work effectively under pressure.
• Basic understanding of networking concepts and connectivity troubleshooting.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Familiarity with user account administration and workstation deployment processes.
• Experience providing phone, remote, and onsite technical support.

Ideal Candidate

• Customer-focused with strong interpersonal skills.
• Able to communicate clearly with both technical and non-technical users.
• Self-motivated, dependable, and eager to learn.
• Junior-level candidates with strong technical knowledge and excellent communication skills are encouraged to apply.

Experience Level

Intermediate Level (Entry-level candidates with strong technical aptitude and customer service skills may also be considered.)

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort,KY.

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.