Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience.

Responsibilities:

• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.

• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.

• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.

• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.

• Prepare, configure, back up, and update computer systems to support business operations and user readiness.

• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.

• Support account and access-related tasks within Active Directory and related enterprise environments.

• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.

• Demonstrated ability to troubleshoot desktop, operating system, and basic technical issues in a support environment with careful attention to detail.
• Working knowledge of Microsoft Windows, including Windows 10, and familiarity with standard desktop support practices.
• Experience handling service desk tickets and documenting technical work with accuracy and attention to detail.
• Strong communication skills with the ability to explain technical information clearly to non-technical users.
• Comfortable using tablets and standard productivity tools, including Microsoft applications, Adobe, DocuSign, and cloud-based platforms.
• Familiarity with Active Directory and user access support processes.
• Strong organizational skills, sound judgment, and a consistent approach to following documented procedures.
• Exposure to healthcare or oncology-focused software solutions is preferred.