Assistant Program Manager

Job Description



Assistant Program Manager
Work Location: San Jose CA

Reporting to the Program Manager, the Assistant Program Manager will play a pivotal role in facilitating HR-based service offerings for a Healthcare client, ensuring the seamless execution and efficient administration of healthcare programs within our client's network.

Classification

Full-time, exempt position

Job Responsibilities:

Talent Solutions Delivery:

• Work with Program Manager to maintain customer relationship management, fostering positive relations with clients and contingent worker suppliers.

• Collaborate with Program Manager to proactively identify and resolve problems, ensuring smooth operations and client satisfaction.

• Maintain ongoing communication with contingent workforce and independent contractors.

• Provide support for escalated recruitment pipeline activities and contribute to workforce planning efforts.

Talent Metrics & Compliance:

• Ensure Key Performance Indicators (KPI) and service objectives are met by taking an active role in continuous improvement and customer service.

• Prepare scheduled reports and perform clerical and administrative support, including creating PowerPoint presentations and correspondence.

• Perform other duties as assigned or needed to meet client organization needs.

Supervision and Performance Oversight:

• Participate in onboarding new employees, providing orientation and necessary support.

• Ensure the successful supervision and management of our dedicated medical employees.

• Assist in overseeing contract performance; promptly escalating issues requiring corporate intervention.

• Verify attendance at all assigned posts and positions, upholding the work requirements for all personnel under contract.

Safety and Compliance:

• Ensure comprehensive understanding and adherence to client-established patient safety and security rules, regulations, and policies among employees.

Adaptable Support:

• Perform any additional duties and responsibilities as assigned.

Minimum Qualifications:

• Possess a minimum of a bachelor's degree accredited by the Department of Education (DOE) in business, healthcare, or a closely related field of study or equivalent experience.

• Hold a minimum of (3) years of demonstrated administrative healthcare management or business experience.

• Must have excellent interpersonal relationship skills and experience managing customer relations.

• Preference for candidates with Project Management Professional (PMP) Certification.

Physical Requirements:

• Demonstrate physical agility, including the ability to bend, stand, and sit for extended periods.

• Be capable of reaching to retrieve documents.

• Ability to carry materials and/or file boxes weighing up to 20 pounds.

• Expect to travel up to 30% to 40% as part of the role's responsibilities.