Food & Beverage Manager

Job Description Summary We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Food and Beverage Manager embodies Sonesta's Culture of Caring. We expect our leaders to prioritize creating exceptional experiences for both guests and team members, and to actively seek innovative ways to foster team success. This role is responsible for assisting in coordinating, supervising, and directing all aspects of the food and beverage outlet's operations focusing The Stephen F Austin Royal Sonesta bar and assisting as needed with other outlets and banquets. This includes maintaining profitability, delivering high-quality products, and ensuring excellent service levels. The manager is also expected to develop creative marketing strategies to boost business, reduce employee turnover, manage revenue and payroll budgets, and achieve budgeted productivity while consistently upholding quality standards. The person who will thrive in this position Sonesta managers are tasked with providing strategic vision, ensuring tactical execution, and actively overseeing their department to meet the company's revenue and profitability goals and objectives. The ideal candidate possesses a passion for building and motivating high-performing teams, brings energy and creativity to building The Stephen F Austin Royal Sonesta outlets business, creating unique guest experiences, raising service standards, crafting menus and cocktails, and communicating at a high level. Sonesta managers are hands-on, achievement oriented leaders who enjoy being on the floor, connecting with guests, and building a strong team culture. Job Description This position primarily operates in a service environment, with some dedicated office time for administrative tasks. Principle Duties and Responsibilities (Essential Functions) Oversee all daily operations of the outlet, Stephen Fs Bar. Supervise and lead outlet personnel. Address guest complaints promptly. Collaborate with other food and beverage managers, keeping them informed of emerging issues. Keep the immediate supervisor/lead fully informed of all problems or matters requiring attention. Assist in coordinating and monitoring all phases of Loss Prevention within the outlet. Prepare and submit required reports in a timely manner. Ensure the preparation of necessary reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, and quarterly action plans. Monitor service quality in the food and beverage outlet. Assist in menu planning and preparation. Ensure compliance with all local liquor laws, health, and sanitation regulations. Ensure adherence to Standard Operating Procedures (SOPs) across all outlets. Ensure compliance with requisition procedures. Maintain a visible presence on the floor, assisting staff in all positions as needed throughout the shift. Complete scheduling and managing time edits, over time, vacation and sick time requests for outlet staff. Conduct staff performance reviews in accordance with Sonesta Hotel Policies and Standards. Ensure the training of employees in SOPs and technical job tasks. Complete product and continued education for staff. Complete weekly ordering, product management and inventories Participate in and/or conduct departmental and hotel training and meetings Interview candidates for front-of-house food and beverage positions and follow hiring approval standards. Complete tip reporting and communicate with accounting and payroll Understand, implement, and monitor corporate promotions in the outlet (if applicable), including buffet and three-meal concept standards. Ensure overall guest satisfaction. Assist with marketing, promotions and buy-out events Collaborate with Sales, Banquet and Culinary departments. Communicate with outlet team and across departments at a high level. Assist with Café and Banquet departments as needed. Complete other tasks as assigned. Qualifications or Skills Must be able to communicate effectively, both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. Appropriate professional appearance and demeanor Always maintain a warm and friendly demeanor Must be available to work days, nights, week-ends, holidays as needed Microsoft Office (Excel, Word, Outlook) MICROS - Food & Beverage POS System a plus Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve servi #J-18808-Ljbffr