Tenant Service Representative

Tenant Service Representative

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an Office building or portfolio. You'll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development.

What your day-to-day will look like:

Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions

Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs

Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction

Support building events, communications, and community engagement initiatives that enhance the tenant experience

Provide administrative support including data entry, document preparation, and maintenance of tenant databases

All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

On-site presence required

Complete job description available on JLL's internal portal

Required qualifications:

High school diploma or equivalent; Associate's or Bachelor's degree preferred

1-2 years of customer service experience in hospitality, retail, or office environments

1-2 years of experience with work order management systems and vendor coordination

Excellent verbal and written communication skills with a professional, friendly demeanor

Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously

Reliable attendance and punctuality with commitment to providing consistent, high-quality service

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.