Community Manager

Position Summary Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. Essential Functions Oversee all financial performance of the property and work towards achieving budgeted NOI. Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent. Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees. Develop cost‑saving strategies in an effort to reduce budgeted expenses. Create annual operating budget and business plan with Accounting team and Regional Property Manager. Review financial statements in a timely fashion, working closely with the property accounting team members. Prepare variance report on a monthly basis. Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements and make recommendations as needed. Recommend and oversee all capital improvements, deferred maintenance and upgrade programs. Review and analyze all bid summaries for purchase of goods and services, monitor vendor work, and guarantee accurate invoicing. Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment. Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline. Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions. Marketing Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, ensuring all move‑in paperwork is accurately prepared, monitoring direction of rental activity and all on‑site sales, marketing outreach, and advertising plans, maintaining in‑depth knowledge of the market, evaluating rental pricing, monitoring daily move‑in/move‑out status reports and managing the monthly renewal process, verifying weekly traffic sources, following up on prospect status and closing ratio numbers, implementing programs and team development plans to improve results, ensuring residents are on the correct Blue Moon lease agreement, monitoring compliance with fair housing regulations, tax compliance regulations and other laws as they relate to property specific guidelines and occupancy standards, and maintaining passing e‑shop, phone shop and physical shop scores. Customer Service Complete a daily inspection of the property and market‑ready units; monitor and direct service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met; supervise safety and risk‑management functions; review resident retention programs; maintain availability or coverage for emergencies, on‑call duties, resident functions and weekends. Team Development Recruit and select team members by understanding and adhering to NRP’s selection process policies, procedures and core values; train, coach and mentor team members; hold weekly team meetings, establish realistic goals and foster open communication; generate employee schedules in e‑time and audit missed punches; provide ongoing feedback; recommend compensation adjustments, promotions and terminations; perform other duties as required; occasionally assist at other properties and run errands to support the property as necessary. Skills & Abilities Education: High School Diploma or equivalent; Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred. Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord‑Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards. Technical Skills: Strong computer skills, especially in the Microsoft Office Suite; Yardi experience preferred. Other Requirements: Valid driver’s license and reliable transportation. Benefits Commission and bonus opportunities. Paid vacation and sick leave. 11 paid holidays. Paid maternity and parental bonding leave. Short‑term and long‑term disability. Medical, dental, vision and life insurance. 401(k) match. Training, certification and growth opportunities. Employee referral and recognition programs. The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship or any other classification or activity protected by federal, state and local law and ordinances. #J-18808-Ljbffr