IT Tech Support

A growing pharmaceutical manufacturing company in Boca Raton is seeking an experienced IT Specialist / IT Support Professional to join their team. This position plays a critical role in maintaining IT infrastructure, supporting end users, strengthening cybersecurity practices, and ensuring compliance within a regulated FDA manufacturing environment. Key Responsibilities: Provide technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment Install, configure, and maintain hardware, software, operating systems, and user accounts Troubleshoot network connectivity, VPNs, firewall policies, email systems, software applications, and system access issues Support LAN/Wi‑Fi networks, servers, backup systems, antivirus platforms, and overall IT infrastructure Assist users with Microsoft Office 365, Active Directory, SAP, shared drives, and business applications Configure and support Microsoft Azure environments, domain control policies, and user permissions Manage onboarding/offboarding activities, including account creation, access management, and security controls Coordinate with external IT vendors and service providers Maintain IT asset inventories, software licensing records, SOPs, and technical documentation Support conference room technology, video conferencing systems, and communication platforms Assist with cybersecurity initiatives, disaster recovery planning, data protection, and system validation activities Ensure timely resolution of helpdesk tickets and end‑user requests Follow company procedures related to data integrity, confidentiality, GMP compliance, and information security Qualifications: 3+ years of IT Support, Systems Administration, or Network Support experience Experience supporting users in pharmaceutical, manufacturing, healthcare, or other regulated environments preferred Strong knowledge of: Windows Operating Systems Microsoft Office 365 Active Directory VPN configuration and troubleshooting Firewall policies and security management Site‑to‑Site VPN/Tunnel configurations Backup and disaster recovery systems User access management and cybersecurity best practices Experience supporting SAP or other ERP systems preferred Preferred Experience: Understanding of FDA computer system validation requirements Familiarity with 21 CFR Part 11 compliance Knowledge of Data Integrity principles, Audit Trail reviews, and backup policies within FDA‑regulated facilities Experience supporting manufacturing systems, laboratory systems, or validated environments Strong documentation, organizational, and troubleshooting skills #J-18808-Ljbffr