Associate Customer Success Manager

What you'll do: Act as a SME across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review achievements. Own Customer Engagement : Educate, provide thought leadership, raise customer issues, and gather customer feedback. Drive organic expansion within book of business; proactively identify lead generation opportunities. Partner with supporting teams and collaborators to bring about best outcomes for customers (Account Management, Help Desk, Solution Consulting, Escalations, Proposition Sales, Product and Content Teams, and Developer Community). Proactively identify risks and develop action plans to mitigate with partners. Who you are: 1+ years of relevant work experience in customer success, sales, consulting, and/or customer facing roles. SaaS and financial services/financial data experience preferred. Experience or knowledge of implementing and supporting data and/or technology solutions. You have success in building trust and getting results for a broad range of partners: senior leaders, developers, and/or day-to-day application users. You have an aptitude for digesting and effectively communicating both business and technical concepts across audiences of varying ability. Experience with APIs, cloud, and open-source technologies (AWS, GCP, Azure), Python, SQL, JSON a plus. CRM and/or Customer Success/Dashboard platforms experience (Salesforce, Gainsight, Tableau…) a plus. Solid interpersonal skills and experience building strong internal and external relationships. You strive to understand customers' business goals, anticipate future needs, and identify solutions. Natural curiosity to seek out information and learn new skills across business and technology disciplines. You focus on customer happiness and retention metrics while staying empathetic to customer needs and inspiring loyalty and adoption. Highly motivated self-starter who works well with a lot of autonomy and little direction, and you understand when and how to appropriately involve others and ask for help. You value quality and pay close attention to detail, taking full ownership and pride in your work with a high level of service, responsiveness, and follow-through. Solid project management, technical and problem-solving skills. Ability to travel onsite when required. Education: BA/BS degree. LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $83,000 - $138,400. Base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. LSEG Benefits includes Annual Wellness Allowance, Paid time‑off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan with company match, basic life insurance, disability benefits, emergency backup dependent care, adoption assistance, commuter assistance, and more. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and guide our decisions and everyday actions. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr LSEG (London Stock Exchange Group)