Customer Success Manager
Fello
Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market. With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be. You are a proactive, customer-focused professional with exceptional communication skills and a passion for helping clients succeed. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience. Real estate experience preferred: The ideal candidate has a strong understanding of real estate and SaaS, and can easily build relationships with clients and internal teams. You Will: Be the strategic partner for your customers – Proactively drive adoption, net retention, and expansion revenue by aligning customer goals with platform outcomes Guide customers to leverage our AI features – Helping them unlock more value and see success Go above and beyond to deliver best-in-class onboarding and training – Provide strategic recommendations and upgrade guidance to help customers succeed from day one Track customer health and surface opportunities – Use platform insights, usage dashboards, and behavior signals to proactively manage risk and identify upsell moments in partnership with AI Conduct quarterly business reviews (QBRs) – Strategize with customers on performance, feature usage, and how to scale results over time Develop strong relationships with clients – Facilitate communication and serve as the trusted voice between customers and internal teams Collaborate cross-functionally – Work with Product, Sales, and Solutions teams to create a seamless, personalized experience throughout the customer lifecycle Advocate for the customer – Share feedback and insights with our Product team to inform roadmap priorities and improve the platform Promote Fello's Impact - Encourage happy customers to share testimonials, participate in case studies, or refer peers to amplify our brand value You Have: A proven track record in customer success or account management, ideally in SaaS Strong understanding of SaaS and marketing best practices Familiarity with AI-powered platforms Excellent communication and interpersonal skills A proactive, organized, and consultative approach - you stay two steps ahead of the customer A strong commitment to customer satisfaction and continuous improvement Curiosity for technology and a desire to work in a fast-moving, highly collaborative startup environment Competitive Compensation: Attractive salary and benefits package. Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance. Professional Growth: Opportunities for career advancement and professional development. Health & Wellness: Comprehensive health, dental, and vision insurance plans. Paid Time Off: Generous PTO and paid holidays to recharge and relax. Collaborative Culture: A supportive team environment that values innovation and collaboration. Equity Options: Opportunity to own a part of Fello and share in our success. Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies. #J-18808-Ljbffr
- ...Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary As a Customer Success Manager at CINC you are accountable for driving customer adoption, value realization, and renewal success across your assigned portfolio. You...SuggestedRemote work
- ...Remote is a fully remote company enabling global teams to recruit, pay, and manage international employees with ease. The Mid‑Market/Enterprise Customer Success Manager will own the customer lifecycle from onboarding to long‑term partnership, driving retention, mitigating...SuggestedRemote work
- ..., based on performance and milestones Those who prefer advancement based on merit rather than tenure Prior experience in sales or customer-facing roles is helpful but not required. Compensation & Growth Compensation is performance-based pay tied to individual effort and...SuggestedRemote work
$80k - $90k
...Customer Success Manager - (Remote - US) Get AI-powered advice on this job and more exclusive features. Jobgether offers ALL remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No...SuggestedFull timeRemote workFlexible hours$25 - $35 per hour
...Remote Customer Success Manager Company: Del Toro Insurance Compensation: USD 25 - 35/hour Location: Remote: United States Mission of Del Toro Insurance: “Our mission is to empower aspiring entrepreneurs to achieve professional, financial, and personal fulfillment in...SuggestedContract workRemote work- ...An innovative automotive tech company is seeking an Enterprise Customer Success Manager to build relationships with dealerships and optimize their success through data-driven insights. The role requires experience with automotive clients, expertise in digital advertising...Remote work
- ...About the job Remote Customer Success Manager Job Summary: We are seeking a proactive and highly organized Remote Customer Success Manager to support client relationships, onboarding, and ongoing account management. In this role, you will serve as a key point of contact...Full timeWork at officeRemote work
$115k - $150k
...Vercel is seeking a Customer Success Manager to join their remote team in the United States. You will manage a portfolio of Enterprise customers, driving success through strong relationships and aligning Vercel's solutions with their business objectives. The ideal candidate...Remote workFlexible hours- ...A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The...Remote workFlexible hours
$120k - $165k
...Revenue.io is seeking a Customer Success Representative to drive customer engagement and success through its AI-driven platform. In this... ...include empathy, curiosity, persistence, and strong client management skills. The position offers competitive compensation, with on...Remote workFlexible hours$26 - $28 per hour
...Customer Success Manager – PetDesk | Remote (US) PetDesk is seeking a Customer Success Manager (CSM) to own the post-sales experience for veterinary practices. This full-time, remote role offers $26–$28/hour plus eligibility for a performance-based bonus program. The...Hourly payFull timeRemote work- ...A growing technology startup is seeking a Customer Success Manager to deliver value to clients and ensure retention. This fully remote role requires at least 1 year of experience in customer success, helping florists grow their businesses, and driving adoption of Promenade...Local areaRemote work
$115k - $150k
...Customer Success Manager, West job at Vercel. Remote. About Vercel: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson...Remote workWork from homeFlexible hours$111.15k - $135.85k
...Hi, I’m James - Head of Customer Success at hx. Customer Success at hx is about much more than account management. We work with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Earlier this...Work at officeImmediate startRemote workFlexible hoursNight shift- ...clients include 9 of the top 10 Investment Banks, leading Asset Managers, Hedge Funds and Law Firms. The Opportunity The Account... ...relationships and driving revenue through enhancing clients’ workflows. Customer Success will be a newly created function and extension of our AM team...Summer workLocal areaFlexible hours
- ...The Role We are seeking a highly motivated Customer Success Manager to join our team. You will help e‑commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high‑value...Remote workWork from homeFlexible hours
- ...slow and unreliable; our system uses AI to deliver decision‑ready records much faster and more accurately. About The Role Customer Success Manager – (New York, NY) Full‑time | In‑person | 3+ years of relevant experience required As the founding Customer Success Manager...Full time
- ...As a Customer Success Manager at Smart Communications, you will serve as a trusted strategic advisor to our customers, cultivating and managing strong relationships to drive mutual growth, maximize ROI, and promote advocacy. The ideal candidate will demonstrate strategic...Temporary workRemote workWorldwideFlexible hours
$65k - $80k
...looking for a mission-driven leader to help us continue this momentum and save lives through better training. THE JOB The Customer Success Manager owns a portfolio of customers and is responsible for onboarding, retention, expansion, and long-term adoption of SimX’s platform...Permanent employmentFull timeWork at officeRemote workHome office- ...Overview Head of Growth & Automation | Organizational Transformation Leader | Strategic Systems Architect Customer Success Manager (CSM) Location: Remote (must overlap 9am–2pm ET) Type: Full-time Reports to: CEO (with tight partnership to Head of Delivery / Pod Leads)...Full timeContract workLive inRemote work
- ...work every day. Join us and we can make a difference together. About this role Carrier/Automated Logichas an opening for a Customer Success Manager, supporting our WebCTRL and iVu Cloud offerings. You will be the primary contact for our dealers, distributors, and...Work experience placementFlexible hours
$120k - $165k
...Values We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage. We... ...Intelligence? We are on the hunt for trailblazing, customer success representatives who want to help companies achieve amazing growth...Local areaWork from homeFlexible hours$70k - $75k
...clouds, MariaDB is uniquely positioned as the leading database for modern application development. Summary The Enterprise Customer Success Manager will be responsible for the long‑term success, value, and retention of their customer portfolio utilizing our MariaDB database...Full timeLocal areaRemote workRelocationVisa sponsorshipWork visaFlexible hours- ...a fast-growing, venture-backed company with an amazing product and a passionate customer base. As we continue to expand, we’re looking for a dynamic and proactive Customer Success Manager to join our team and help take our customer relationships to the next level. Responsibilities...Remote workWork from home
- ...environmental data. We’ve landed industry-leading customers and we’re scaling fast. Now we’re expanding our Customer Success Team for our fastest growing customer segment,... ...You’ll Do Own post-sale success and project management for Ready Mix Concrete customers: onboarding,...
- ...change the way they use information. Your Role: Join our dynamic Customer‑facing team and help us shape the future of Enterprise Search... ...AI with some of our most strategic customers. As a Customer Success Manager, you will be pivotal in nurturing and expanding our...
$140k - $175k
...About The Role Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams, and ensure they are seeing value in the Handshake product...Work at officeRemote workFlexible hours$150k - $300k
...Harvey uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research... ...cash and equity compensation. Role As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through...$55k - $80k
...and make a significant impact on their success Collaborative work environment with cross... ...to shape product enhancements based on customer feedback Minimal travel required (10%) for... ...experience in customer success, account management, or a related field, preferably in the...Immediate start$70k - $80k
...is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals... ...to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer‑centric approach...Immediate startRemote workFlexible hours
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