Customer Success Manager
Fello
Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market. With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be. You are a proactive, customer-focused professional with exceptional communication skills and a passion for helping clients succeed. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience. Real estate experience preferred: The ideal candidate has a strong understanding of real estate and SaaS, and can easily build relationships with clients and internal teams. You Will: Be the strategic partner for your customers – Proactively drive adoption, net retention, and expansion revenue by aligning customer goals with platform outcomes Guide customers to leverage our AI features – Helping them unlock more value and see success Go above and beyond to deliver best-in-class onboarding and training – Provide strategic recommendations and upgrade guidance to help customers succeed from day one Track customer health and surface opportunities – Use platform insights, usage dashboards, and behavior signals to proactively manage risk and identify upsell moments in partnership with AI Conduct quarterly business reviews (QBRs) – Strategize with customers on performance, feature usage, and how to scale results over time Develop strong relationships with clients – Facilitate communication and serve as the trusted voice between customers and internal teams Collaborate cross-functionally – Work with Product, Sales, and Solutions teams to create a seamless, personalized experience throughout the customer lifecycle Advocate for the customer – Share feedback and insights with our Product team to inform roadmap priorities and improve the platform Promote Fello's Impact - Encourage happy customers to share testimonials, participate in case studies, or refer peers to amplify our brand value You Have: A proven track record in customer success or account management, ideally in SaaS Strong understanding of SaaS and marketing best practices Familiarity with AI-powered platforms Excellent communication and interpersonal skills A proactive, organized, and consultative approach - you stay two steps ahead of the customer A strong commitment to customer satisfaction and continuous improvement Curiosity for technology and a desire to work in a fast-moving, highly collaborative startup environment Competitive Compensation: Attractive salary and benefits package. Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance. Professional Growth: Opportunities for career advancement and professional development. Health & Wellness: Comprehensive health, dental, and vision insurance plans. Paid Time Off: Generous PTO and paid holidays to recharge and relax. Collaborative Culture: A supportive team environment that values innovation and collaboration. Equity Options: Opportunity to own a part of Fello and share in our success. Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies. #J-18808-Ljbffr
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$80k - $130k
...Beam Notes regularly to deliver faster, more human‑centred support. About the role We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely with...Long term contractRemote workWork from home$145k - $165k
...meets employees where they are—eliminating the need for change management—and is 100% no-code. At Tonkean, we believe that all this—... ...be. Role Overview We are seeking a seasoned and empathetic Customer Success Manager to join Tonkean and help shape the future of our CS...Work from home$90k - $100k
...eliminating the burden of security deposits. Property owners and managers use Obligo to streamline their operations, defend themselves... ...appealing to renters. About the Position We are seeking a Customer Success Manager to build successful partnerships with property management...Work at officeRemote work$105k - $120k
..., paid targeting, influencer discovery, measurement, and AI model enrichment. The Opportunity StatSocial is looking for a Customer Success Manager with exceptional relationship management skills and a passion for helping customers succeed. Reporting directly to StatSocial...- ...About the Role april is on the lookout for a driven Customer Success Manager to play a pivotal role in our client relationships. In this role, you'll have the unique opportunity to work hands on with our partners and act as their main point of contact. You'll have the...Shift work3 days per week
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$110k - $125k
...real impact in a dynamic startup environment. Responsibilities: Manage 14-20 Tier 1 accounts ensuring onboarding, adoption, and... ...opportunities and resolve issues independently. Profile: 5+ years as a Customer Success Manager, ideally in a startup or high-growth SaaS. Passionate...Full timeRemote work$55k - $100k
...gifts for their audience or give recipients the power of choice. Job Description We’re expanding our customer experience team and are looking for a Customer Success Manager. As a strategic partner to our clients, you will ensure their success and maximize the value they...Contract workFor contractorsRemote work- ...BetterCloud puts IT in control of the modern workplace through user lifecycle management, data discovery, and IT and security automation purpose-built for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team....
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...Join to apply for the Customer Success Manager role at Recast Join to apply for the Customer Success Manager role at Recast Get AI-powered advice on this job and more exclusive features. This range is provided by Recast. Your actual pay will be based on your skills and...16 hoursFull timeRemote work- ...dedicated to redefining excellence in facilities management by delivering innovative, scalable, and customized solutions that empower our stakeholders to thrive... ...objectives. Position Overview/Purpose: The Customer Success Manager plays a critical role in ensuring the satisfaction...Contract workWork at officeRemote workNight shiftWeekend work
$120k - $180k
...are backed by leading healthcare and AI investors and headquartered in El Segundo, CA. The Role We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships. This is not a traditional account management role. You'll embed...Immediate start$155k - $175k
...want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high... ...Role We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep...Full timeTemporary work- ...We’re hiring A Customer Success Manager to join a fast-growing SaaS scale-up operating globally. You’ll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers. This is not a support-heavy CSM role...
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