Enterprise Customer Success Manager

About The Role Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams, and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long‑term point of contact for our employer partners. Your primary goal is to establish and nurture relationships with senior stakeholders, align on employers’ business objectives, and set up key workflows and processes based on the unique needs of each employer. The ideal candidate has a proven track record of building relationships and trust quickly, pivoting effortlessly from strategic to tactical, and being a project‑management powerhouse. Desired Capabilities Minimum 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high‑growth B2B SaaS, AI, or tech company. Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives, and needs. Provide expert consultation and training to employer partners on early talent, Handshake best‑practice and workflows. Establish strong relationships with external stakeholders and translate business needs into Handshake solutions. Leverage data to inform decision‑making and refine early talent recruiting ROI strategies. Work closely with cross‑functional partners such as Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc. Extra Credit High level of comfort facilitating meetings and delivering product training(s) with external customers. High degree of collaborative spirit. High degree of technical aptitude. Provides process improvement solutions to create team efficiencies. Benefits Ownership: Equity in a fast‑growing company. Financial Wellness: 401(k) match, competitive compensation, financial coaching. Family Support: Paid parental leave, fertility benefits, parental coaching. Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend. Growth: $2,000 learning stipend, ongoing development. Remote & Office: Internet, commuting, and free lunch/gym in our SF office. Time Off: Flexible PTO, 15 holidays + 2 flex days. Connection: Team outings & referral bonuses. Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers. Compensation Range: $140K - $175K #J-18808-Ljbffr