Client Relations Specialist

Client Relations Specialist

We are seeking an experienced and detail-oriented Client Relations Specialist to join our onsite team in New York, NY . This role is ideal for a professional with a strong background in the printing industry , including color digital printing, prepress, and print production .

The successful candidate will deliver exceptional customer service while managing print production workflows, client communication, and project execution in a fast-paced, deadline-driven environment.

Key Responsibilities

• Serve as the primary point of contact for clients, creative teams, and technical staff , ensuring clear communication and project alignment
• Provide prepress and digital print support , including proofreading client artwork and preparing files for production
• Edit and optimize client files for print readiness using Adobe Creative Suite
• Coordinate and manage press checks, mock-ups, revisions, and client approvals
• Oversee project scheduling, workflow management, and production timelines to meet tight deadlines and budgets
• Manage day-to-day print shop operations , including inventory control, supply ordering, and equipment coordination
• Support and maintain small format printers, large format printers, and plotters
• Perform print finishing and bindery tasks as needed
• Assist with conference room setup, client meetings, and onsite support services

Qualifications

• Minimum of 3+ years of experience in the printing industry (digital printing, prepress, or print production)
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Strong knowledge of color digital printing, print production processes, and bindery operations
• Experience with print equipment, materials, and finishing techniques
• Excellent customer service and client-facing communication skills
• Ability to confidently present printing capabilities and services to clients
• Strong organizational, multitasking, and project management skills
• Ability to manage multiple projects while maintaining accuracy and attention to detail
• Effective communication skills for team collaboration and task delegation