Mac Device Administrator

Job Description

Job Description

Job Title: Mac Device Administrator / Desktop Support
Location: ONSITE- Norcross, GA
Duration: 6 months

Descriptions:
• The Mac Device Administrator is responsible for managing, securing, and supporting Apple macOS and Windows devices across the organization.
• This role ensures reliable device performance, security compliance, and a high-quality end-user experience. Key Responsibilities
• Manage and administer macOS and Windows devices using MDM solutions (e.g., Intune, Jamf Pro, Kandji).
• Deploy, configure, patch, and maintain macOS and Windows systems and applications.
• Enforce security policies including FileVault, malware protection, and OS compliance.
• Provide Tier 2/3 support for Mac and Windows related hardware and software issues.
• Automate device management workflows using scripts and profiles.
• Maintain device inventory, licensing, and asset lifecycle management.
• Collaborate with IT security and service desk teams.
• Document standards, procedures, and troubleshooting guides.
• Provide hands-on desktop, laptop, and peripheral support for Windows and macOS
• Troubleshoot hardware failures, OS issues, application errors, and user accounts
• Perform workstation imaging, setup, and deployment for new hires and replacements
• Support printers, scanners, AV equipment, and other office peripherals" "3 years of experience administering macOS and Windows in an enterprise environment.
• Strong knowledge of macOS architecture, security, and troubleshooting.
• Experience with Apple Business Manager and MDM platforms.
• Proficiency in shell scripting (Bash or Zsh).
• Understanding networking fundamentals and identity management.
• Excellent communication and documentation skills. Preferred Qualifications
• Jamf or Apple certifications (Jamf 200/300/400, Apple Certified IT Professional).
• Experience integrating macOS with Azure Entra, SailPoint, or other IdPs.
• Knowledge of compliance frameworks (SOC 2, NIST, PCIDSS, ISO 27001).
• Experience supporting mixed OS environments." Skills: Automated Release Management~Master Data Management (MDM)~Firewall Administration - Security Management (IT IS)