Technical Information Specialist

Technical Information SpecialistThere are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.John Deere is an equal opportunity employer, including disabled & veterans.Primary Location: United States (US) - Illinois - East Moline, IL Function: Customer Experience (CA)Your ResponsibilitiesAs a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization located in East Moline, IL, you will provide technical leadership in the development of operation, repair, and diagnostic service information by collaborating with stakeholders and defining content requirements supporting Seeding & Planter products. Additionally, you will:Lead and contribute to innovation & strategy initiatives supporting standards, automations, and advanced diagnostic solutionsWork in partnership with product engineering and customer support representatives to identify and define solutions improving product troubleshooting pain-points, technician efficiency, and customer up timeSupport project leaders, technical information specialists, and training development specialists to create and execute development plans that meet quality, efficiency, and economic requirementsLead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resourcesProvide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessaryVISA Sponsorship is NOT available for this positionWhat Skills You NeedKnowledge of engineering principles and technical troubleshootingStrong attention to detail with the ability to manage multiple priorities effectivelyProven time management and organizational skillsSelf-starter with the ability to work independently and collaborativelyAbility to influence without authorityEffective written and verbal communication skillsStrong customer focus with a commitment to quality and value deliveryGrowth mindset with the ability to adapt to changeWhat Makes You Stand OutKnowledge of Product Development as well as Customer & Product Support processesCross functional experience in areas such as Product Engineering, Product Support, Manufacturing Engineering, and/or QualityExperience applying digital dexterity tools (Excel, Power BI, Power Apps, etc.) to enhance customer value and mitigate nonvalue added tasksKnowledge of technical information systems, processes, and toolsExperience working with local and global teamsKnowledge of hydraulic and/or electrical systemsKnowledge of Planting and Seeding equipmentEducationIdeally you will have a degree or equivalent related work experience in the following:Bachelor's degree in Agriculture, Engineering, Engineering Technology, Ag/Turf Sciences, Data Science/Analytics or quantitative disciplinesWhat You'll GetAt John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:Flexible work arrangementsHighly competitive base paySavings & Retirement benefits (401K and Defined Contribution)Healthcare benefits with a generous company contribution in the Health Savings AccountAdoption assistanceEmployee Assistance ProgramsTuition assistanceFitness subsidies and on-site gyms at specific Deere locationsCharitable contribution matchEmployee Purchase Plan & numerous discount programs for personal useVacation and Holiday Pay$77,628.00 - $116,436.00 + BenefitsMust be 18 years of age or older to apply