Senior Business System Analyst

Description TITLE: Senior Business System Analyst DEPARTMENT: GO: Enterprise Architecture & Apps PAY GRADE & FLSA: 7 and Exempt

JOB SUMMARY:

The Business Systems Analyst is the pivotal role in bridging the gap between our business objectives and technological solutions. The analyst will be responsible for analyzing complex business processes, identifying areas for improvement, and designing innovative systems solutions to enhance efficiency, productivity, and profitability. The analyst will provide technical expertise to business owners for specific systems, managing the product lifecycle for supported applications and systems, including new releases and updates. Responsibilities include aiding business owners and project teams in managing user acceptance testing (UAT) and implementation plans. This role demands maintaining a high level of knowledge related to application and system integration. The analyst will serve as the central point of contact.

ESSENTIAL FUNCTIONS:

Communicate frequently with vendor support teams to ensure optimal service quality. Configure systems based on requests from business partners. Maintain ongoing communication with vendors to understand product functionality and alignment with business needs. Collaborate with IT and business stakeholders to provide innovative solutions while meeting business, compliance, security, and risk objectives. Understand data models to assist in the development and execution of native application reports. Improve systems by studying current use cases and identifying opportunities for innovative efficiencies and standardization. Own relevant system upgrades and understand their impact on business processes. Collaborate with Operations and bank partners to identify continuous improvement opportunities (training, procedures, system enhancements). Oversee and participate in system upgrades and enhancements including testing. Promote cross-training and knowledge transfer within IT team as well as business and operations partners. Comply with all company or regulatory policies, procedures, and requirements applicable to this position. Foster and preserve a culture of inclusion. Additional duties and responsibilities may be required to support the company’s mission, vision, and values.

QUALIFICATIONS:

Bachelor’s degree in computer science, business, or another related field preferred; Associate degree required. Proven experience of 4+ years working as a Business Systems Analyst or similar role, with a focus on supporting and implementing software systems solutions. Understanding of software requirements and technical software documentation. Ability to troubleshoot and resolve system issues. Knowledge of the software development life cycle (SDLC) and information technology infrastructure library (ITIL) framework is beneficial. Strong attention to detail, organizational and prioritization skills. Excellent research and analytical skills. Outstanding customer service skills and a commitment to exceeding customer expectations. Self-motivated with the ability to complete tasks with minimal direction. Excellent written and oral communication skills, with the ability to present ideas in user-friendly language. Understanding of and commitment to the organization’s goals and objectives.

WORKING CONDITIONS:

Duties are performed in a professional office environment. Less than 10% travel required.

SALARY & BENEFITS:

The following compensation and benefits information is provided pursuant to applicable pay transparency and compensation posting laws. The starting salary is estimated at $59,659 - $85,226.70. The actual wage will be based on qualifications and business needs and may vary, as permitted by applicable state law. This position is a regular full-time position, and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations, and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays, and additional Voluntary Supplemental Insurance. At QCR Holdings, Inc., we are committed to fostering and preserving a culture of inclusion and strongly believe that it's our differences - of all kinds - that make our company and our communities better and stronger. QCR Holdings, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or other protected class status. It is the policy of QCR Holdings, Inc. to comply with the Americans with Disabilities Act by providing reasonable accommodations to enable qualified individuals with disabilities to access the job application and interview process, to perform the essential functions of the job, and to receive equal access to other benefits and privileges of employment. #J-18808-Ljbffr QCR Holdings