Operations Support Specialist

Scope:  

The Operations Support Specialist role is primarily responsible for administrative duties including Group configuration, special projects, and operations related support functions. 

Education:  

• High School Diploma required, some college or higher education preferred. 

Experience:   

• Minimum of 1 year of experience in customer service role.  

Requirements/Skills: 

• Proficient in Microsoft office applications; Word, Excel, Outlook, and Teams  

• Ability to learn and utilize internal applications.   

• Strong interpersonal communication skills.   

• Awareness of internal and external customer needs.   

• Knowledge of insurance, self-funded, and stop loss industry.   

• Self-motivated, and ability to see projects through to execution.   

• Strong trouble shooting and problem-solving skills.  

• Bilingual; English and Spanish is a plus.  

• Good organizational skills and time management  

• Excellent verbal and written communication skills  

• Ability to handle difficult situations tactfully and diplomatically.   

• Effective problem solving and decision-making skills.  

• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)  

Duties and Responsibilities:   

• Maintain an understanding of MedWatch products and services, and objectives.   

• Resource for team setting up New Groups.   

• Review New Group setups in MedWatch system with efficiency and accuracy.  

• Understand and facilitate group renewals.   

• Assist in preparation and distribution of fee schedules.   

• Audit monthly renewals for accuracy, and timely distribution.  

• Special Projects   

• Communicate with clients and internal staff via telephonic and email communications.   

• Resource for accounting assisting in resolving outstanding invoice issues.  

• Work in a team environment to knowledge share and follow standard processes.  

• Maintain an understanding of standard MedWatch reporting.   

• Provides additional administrative support to the organization for various tasks and projects.  

• Provide support to other areas of the Company as requested or assigned.  

• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice. 

The pay rate for this position is $17.50 - $20.00 hourly

Work Environment / Physical Demands:  This position is in a typical office / home office environment which requires prolonged sitting in front of a computer.  Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.