Vice President, Client Operations Manager

The Operations Manager is a pivotal role within an organization, tasked with overseeing and optimizing day-to-day operations to ensure efficiency, productivity, and alignment with the company’s strategic goals. They act as a bridge between various departments, ensuring smooth communication and collaboration while maintaining high standards of operational excellence.Key ResponsibilitiesOperational OversightDeals with complex external client issues (ongoing client servicing for various projects and product implementations.Communicate needs and issue with internal and external clientsAllocate/Coordinate work within a team/projectLead and manage requests received from the client.Develop and implement strategies to streamline processes and reduce costs.Monitor key performance indicators (KPIs) to assess operational success.Maintain quality assurance across operational activities.Contributes to the achievement of platform team objectives.Collaborate with department leads, team members and business partners.Foster a supportive and motivated work environment.Assist with training, and performance evaluations for operational staff.Operations Managers are required to make informed, data-driven decisions to benefit the organization and its stakeholders.Team LeadershipBudget and Resource ManagementPlan, allocate, and monitor financial resources for operational needs.Ensure optimal and cost-effective utilization of human and physical resources.Assist Operations Leas with the preparation to manage operational budgets in alignment with company goals.Strategic PlanningCollaborate with leadership to set short-term and long-term objectives.Identify opportunities to enhance operational effectiveness and scalability.Contribute to the development of policies and procedures that support growth.Risk Management and ComplianceEnsure compliance with legal, regulatory, and industry standards.Identify potential risks and develop strategies to mitigate them.Maintain accurate records and documentation in line with organizational guidelines.Required QualificationsBachelor's degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.Typically, 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred. Strong leadership, organizational, and interpersonal skills.Proficiency in data analysis, project management, and budget planning.Excellent communication skills, both written and verbal.Knowledge of industry-standard tools and software for operations management.Core CompetenciesProblem SolvingAn Operations Manager must excel in identifying issues and implementing effective solutions. This includes anticipating challenges and developing proactive strategies.AdaptabilityFlexibility in responding to changing circumstances and priorities is essential for success in this role.Decision-MakingOperations Managers are required to make informed, data-driven decisions to benefit the organization and its stakeholders.LeadershipAn ability to inspire, guide, and empower teams is crucial, ensuring that all employees work cohesively toward shared goals.Expected OutcomesIncreased operational efficiency and reduced overhead costs.Enhanced employee satisfaction and retention rates.Smooth and effective communication between departments.Achieving strategic objectives within timelines and budgets.At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn Here’s a few of our recent awards:America’s Most Innovative Companies, Fortune, 2025World’s Most Admired Companies, Fortune 2025“Most Just Companies”, Just Capital and CNBC, 2025Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.Full timePosting Date: 2026-10-02