Customer Success Manager
$72k - $82kCapital Computer Associates
Responsibilities Increase customer engagement, adoption, and revenue. Develop and nurture proven relationships with clients, serving as their primary point of contact. Become experienced in the client's strategic business targets and operations. Regularly check in with clients, understand their evolving needs, and identify opportunities for additional services. Facilitate or host webinars with experts to enhance customers’ product knowledge. Monitor contract renewals and proactively engage with clients to secure renewals. Identify opportunities for upselling additional products or services to meet client needs. Qualifications Bachelor's degree in Business, Marketing, Computer Science, or a related field. Proven experience as a Customer Success Manager or in a similar client-facing role. Proven communication, negotiation, and interpersonal skills. Ability to understand technical concepts and translate them into client-friendly terms. Results-driven with a focus on customer satisfaction and retention. Ability to travel to client sites. Travel expected to be around 50-75%. Salary range: $72,000 - $82,000 USD per year. #J-18808-Ljbffr
Vacancy posted 5 days ago
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