Patient Relations Representative

Patient Representative

Hours of Work: 9am to 5:30pm

Days Of Week: Mon-Fri

Work Shift: 8X5 Day (United States of America)

Job Description: In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The Patient Representative will investigate complaints and grievances and use complaint and conflict resolution strategies to resolve and mitigate patients' complaints. The primary responsibility involves coordinating, tracking, categorizing and responding to patient complaints. Provides regular analysis of the trends related to patient complaints and subsequent risk to patients, the organization and staff.

Job Requirements: Bachelor of Science Degree required. Master's degree preferred. 3 years of experience preferably in risk management role. If a nurse or other licensed professional, license/certification must be current.

Job Responsibilities: Communicate clearly and openly. Build relationships to promote a collaborative environment. Be accountable for your performance. Always look for ways to improve the patient experience. Take initiative for your professional growth. Be engaged and eager to build a winning team.

Methodist Charlton Medical Center is a 314-bed, full-service, acute care teaching hospital that serves Cedar Hill, DeSoto, Duncanville, and Lancaster in southwestern Dallas County. In addition to the new 40,000-square-foot expansion of the emergency department, we offer a newly renovated intensive care unit, labor and delivery unit, and interventional radiology suite; a Level III Trauma Center, a Level II Neonatal Intensive Care Unit, and the Dr. Stephen and Marilyn Mansfield Oncology Unit. We have been recognized for excellence in cardiac catheterization, electrophysiology, open heart surgery, and STEMI care; stroke care; hip and knee joint replacement; women and children's services; and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned:

• Magnet-designated hospital
• 150 Top Places to Work in Healthcare by Becker's Hospital Review, 2023
• Top 10 Military Friendly Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly Employer, 2023
• Get With The Guidelines Gold and Gold Plus awards from the American Heart Association