Customer Service Manager

Customer Service Manager DLF North America is currently recruiting for a Customer Service Manager for our operation located in Albany, Oregon. The Customer Service Manager drives excellence across customer service operations through leadership, structured processes, and continuous improvement. The role leads team development, customer experience programs, and operational execution while ensuring systems and technologies are effectively utilized to support customer and business outcomes. Essential Duties and Responsibilities: Team Leadership & Development Customer Experience Operational Effectiveness Systems & Process Leadership Cross-Functional Collaboration & Continuous Improvement Qualifications: 5+ years of experience in customer service, supply chain, customer operations, or related leadership roles within a manufacturing, agriculture, or operational environment. Previous people leadership experience with demonstrated success leading and developing teams. Strong understanding of customer service processes, inventory principles, and operational workflows. Experience using ERP systems (Navision, SAP, Oracle, Business Central, or equivalent). Experience with CRM platforms and customer service systems. Strong analytical, problem-solving, and communication skills. Strong organizational capability with demonstrated ability to manage competing priorities. Proficient with Microsoft Excel and reporting tools; Power BI experience desirable. Preferred Bachelor's degree in Business, Supply Chain, Operations Management, or related discipline. Experience within agriculture, seed, or manufacturing industries. Experience leading customer experience initiatives and performance metrics programs. Compensation and Benefits: DLF USA Inc. offers a compensation plan that includes a base salary, benefits that include medical, dental, vision, life and disability insurance, retirement savings plan with company contribution, paid holidays, vacation, and personal days. Compensation will be based on experience. Why work for DLF? We do good things! Grass is more than just a pretty sight it helps fight climate change by trapping carbon and preventing soil erosion, making it a vital ally in preserving the environment. Grass acts as a natural filter, purifying water and improving air quality, while also providing essential habitats for diverse wildlife, showcasing its crucial role in supporting biodiversity and sustaining ecosystems. Grass feeds animals. Grass produces oxygen. Just a few reasons.... and many more!