Senior Product Manager - Overages, Shortages & Damages

Senior Product Manager - OS&D Exception Management The Senior Product Manager is a key member of the Nordstrom Inventory Product Management team, responsible for establishing and executing a strategic capability roadmap for OS&D (Overages, Shortages & Damages) — Nordstrom's end-to-end exception management capability across the inbound supply chain. Responsibilities Develop and own the strategic product roadmap for OS&D exception management across the inbound supply chain. Lead product and technical discovery—driving aligned MVP scope, delivery estimates and prioritized execution. Partner with supply chain and transportation partners to ground product requirements in operational reality. Build business cases with finance and business partners that quantify claims recovery, chargeback dispute reduction and labor savings. Drive prioritization and alignment across cross‑functional business and technology stakeholders, including engineering and operations. Define product requirements, process flows, data schemas, and system integration specifications in alignment with north star architecture. Define and measure KPIs for product features—claims recovery, time‑to‑resolution, dispute reduction and elimination of manual workflows—and support ongoing system health. Qualifications Experience: Minimum 5 years’ experience in product management, technology or operations. Technical & Domain Expertise: Strong understanding of warehouse management systems and inbound supply chain operations, including receiving workflows, carrier claims, vendor chargebacks and OS&D/exception management. Strategic Vision & Ambiguity: Ability to set a compelling product vision and multi‑year roadmap, and to thrive in ambiguity where requirements, ownership and scope are still forming. Execution: Proven ability to lead discoveries and delivery across multiple engineering teams in parallel, drive to an aligned MVP and manage a prioritized backlog. Analytical Skills: Ability to define, measure and analyze processes to identify improvement opportunities. Communication & Collaboration: Strong written and verbal communication skills, with proven ability to build cross‑functional relationships and drive alignment across engineering, supply chain and transportation – up to executive leadership. Pay Range $142,000.00 – $220,500.00 per year. Benefits Medical/Vision, Dental, Retirement and Paid Time Away. Life Insurance and Disability. Merchandise Discount and Employee Assistance Program (EAP) Resources. Performance‑based incentives/bonuses. 401(k), PTO accruals, holidays and more. Background checks will be conducted after a conditional offer is made. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Additional legal notices and location‑specific information can be found in the Nordstrom Careers FAQ. #J-18808-Ljbffr Nordstrom Inc