Channel Partner Specialist

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

The Channel Partner Specialist supports the daily operations and continued growth of the Partner Solutions Program. This role focuses on providing operational, administrative, and partner support throughout the sales process while helping ensure a seamless experience for channel partners.

What you will do to contribute to the company's success

Channel Partner Support

• Serve as a primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support.

• Support onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks.

• Maintain positive working relationships with partners to promote engagement and satisfaction.

• Assist with partner communications related to promotions, updates, and program initiatives.

Order Lifecycle Management

• Track partner-submitted opportunities from order submission through installation and billing.

• Coordinate with internal teams including provisioning, service delivery, engineering, billing, and finance to support timely order completion.

• Provide proactive updates to partners regarding milestones, delays, and completion timelines.

CRM & Data Administration

• Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems.

• Create and maintain standard reports and dashboards for leadership and sales teams.

• Support user access, data cleanup, and system accuracy.

Reporting & Sales Support

• Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results.

• Support sales teams with lead-to-quote coordination and internal follow-up.

• Monitor activity trends that may impact customer service or sales productivity.

Commissions & Administrative Support

• Track partner commissions and assist in validating payout accuracy.

• Coordinate with finance teams regarding payment status and commission inquiries.

• Maintain organized records of agreements, commission schedules, and supporting documentation.

Program & Event Support

• Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities.

• Help track leads and follow-up actions resulting from events.

• Support updates to partner-facing materials and internal documentation.

Qualifications

• 3+ years of experience in sales support, sales operations, channel support, customer operations, or telecommunications.

• Experience working with indirect sales channels, brokers, agents, or partner programs preferred.

• Proficiency with Salesforce CRM, Microsoft Excel, and reporting systems.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Strong customer service mindset and ability to manage multiple priorities.

• Ability to work cross-functionally in a team-oriented environment.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Cox Cable stipend (Phoenix associates)

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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