Customer Service Representative

Job Description

Job Description

Benefits:

• Life Insurance
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching

Join our wonderful team at the Herndon Family Agency - Farm Bureau Insurance and help us continue to grow throughout Brighton, Livingston County, and Michigan! We are a family owned and operated insurance agency with over 25 years of experience protecting families from the risks of everyday life. The things we are looking for in our team members are:

• A positive can do attitude who can take charge
• Likes to have fun but also work hard
• Reliable and professional
• Insurance experience preferred 

 
Responsibilities

• Provide service to existing clients related to updating policies, taking payments, answering questions, and providing documentation.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, and provide quotes. 
• Set appointments, client calls, or support a producer to review existing policies.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

 
Qualifications

• Hold the insurance license required by your state. 
• Demonstrate strong customer focus and an excellent phone manner.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, follow-up skills, and the ability to handle difficult situations with customers.
• Technology and computer proficiency.