Customer Service Representative (Hybrid)

General RV Center Centralized Service Coordinator

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

When you join our team, you become part of the General RV family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!

General RV is committed to providing an industry-leading ownership experience to our customers. Our Centralized Service Coordinator is part of that experience. While this role is not customer facing they are the voice of our service department taking care of a range of service requests and setting the tone for the customers future appointment.

Responsibilities

• Answers service phone calls to our dedicated scheduling line and books appointments
• Responds professionally and politely to customer inquiries and if necessary transfers them to the appropriate department for further assistance
• Responds to online service appointment requests using the customers preferred method of contact and schedules appointments as needed
• Works in Keep You Camping critical appointments and resolves any scheduling conflicts
• Confirms appointments Compiles daily/weekly/monthly reporting and trend analysis
• Inputs customer data into company system
• Act as an extension of the General RV locations working with the leadership teams to cohesively support the service team and the customer
• Collaborate with the Manager of Service Training and Communication on establishing and achieving monthly goals
• Follow the procedure of the Keep You Camping™ program

Qualifications

• Process and procedure oriented
• Strong organizational skills, attention to detail, and ability to work well under pressure in order to hit deadlines
• Ability to work within multiple computer software systems
• Possess capacity be able to accurately handle and document a high volume of incoming calls
• Exceptional interpersonal skills that will lead to strong relationships with internal and external partners
• Communicate well to all levels within the organization
• Fluent in English/Bilingual is a plus

KEY CHARACTER TRAITS

• Friendly – We treat our customers like family and you are their host! If you love to host a party or have a knack for putting people at ease this is your job!
• Outgoing – Do you love talking and getting to know people? With professional communication skills and a good hand shake you can help our customer get the most out of their new purchase.
• Attitude - A positive and work-hard attitude will serve you well. Our customers are picking up their new RV and you get to share in their excitement!
• Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.

General RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates fourteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership.