Customer Service Representative - State Farm Agent Team Member

High-Level State Farm Agent Team Member - Customer Service Opportunity in Novi, MI!

As a Customer Service Representative with Malinda Mims State Farm, you will play a pivotal role by creating exceptional client experiences and providing outstanding service to our valued clients while achieving your professional goals. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer and underwriter inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

If you are ready to take the next step in your career and be part of a winning team, we invite you to apply! What's in it for you?

• Career Growth: This is more than just a job—it's an opportunity to enhance your career while working alongside a dedicated team. Your contributions will be recognized and valued, allowing you to grow both personally and professionally.
• Impactful Work: Be a part of a mission-driven team that prioritizes the needs of the community. You'll have the chance to resolve customer inquiries, anticipate needs, and coordinate with other talented team members, all while making a difference in people's lives.
• Supportive Environment: Join a busy, successful agency where collaboration and camaraderie are key. You'll work with a team that inspires and motivates one another to achieve greatness.
• Skill Development: Hone your customer service skills and gain valuable experience in the insurance industry. The knowledge and expertise you will acquire here will pave the way for future opportunities.

Responsibilities:

• Customer relationship management.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication and collaboration skills to coordinate with other agent team members while promoting the development of our business.

Qualifications:

• You are enthusiastic, reliable and dedicated to customer service.
• Able to obtain necessary insurance licensing.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.