Front Desk Agent / Bistro - Courtyard by Marriott Raleigh North

Front Desk Agent / Bistro - Courtyard by Marriott Raleigh North

Posted on June 9, 2026

NC, CY Raleigh TTC Courtyard by Marriott Triangle Town Center Raleigh, NC 27616, USA

On-site

Front Office

Part-Time

Requisition #: FRONT061192

Description

As a Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities:

• Greet, register, and assign rooms; process check-in/check-out; verify and collect payments; handle guest inquiries and special requests
• Prepare, set up, stock, take down, and clean the Bistro area; prepare and plate food items; serve beverages (including alcoholic drinks) in accordance with safety and service standards
• In some locations, prepare specialty cocktails and basic menu items
• Receive and manage food and beverage orders; monitor and validate guest ID for alcohol service; ensure compliance with beverage consumption policies
• Maintain cleanliness and presentation standards; sanitize equipment and surfaces; keep inventory stocked; prepare reports and follow financial control procedures
• Anticipate needs, resolve complaints promptly, and maintain positive guest interactions at all times

Qualifications

High school diploma or equivalent preferred

Those with hospitality and/or food & beverage experience will be given greater consideration

Strong interpersonal and communication skills

Ability to multitask and remain professional in a fast-paced environment

Detail-oriented with strong organizational skills

Shifts are primarily 3pm-11pm, but flexibility to work varied shifts, including weekends, and holidays