ServiceNow Project Manager

ServiceNow Project ManagerLocation: Seven Hills Park-GDCDuration: 6 monthsExperience Required: 8–10 yearsRole Description: ServiceNow Project ManagerEssential Skills:IntegrationsOrganizational Change ManagementTraining & AdoptionFuture ServiceNow CapabilitiesKeywords:Digital: ServiceNow – IT Service ManagementDigital: ServiceNow – Customer Service ManagementProject ManagementServiceNowRequired Experience7+ years of enterprise IT project management experience.5+ years of experience managing:ServiceNow implementationsServiceNow expansion initiativesExperience managing complex, multi-workstream technology projects.Experience leading cross-functional teams.Strong experience managing:Project schedulesMilestonesRisksIssuesDependenciesCommunicationExecutive reportingExperience managing implementation partners.Experience with:Agile methodologiesHybrid deliveryIterative deliveryProgram LeadershipLead the enterprise ServiceNow implementation.Direct multiple concurrent workstreams.Align projects with Department strategic objectives.Manage implementation sequencing and priorities.Own coordination and delivery across multiple workstreams.Project ControlsBuild and maintain comprehensive project plans.Manage:SchedulesMilestonesDependenciesDeliverablesTrack:RisksIssuesAssumptionsDecisionsScopeMonitor overall project health.Ensure projects remain aligned with timelines, scope, and objectives.Stakeholder CoordinationCoordinate business and technical teams.Facilitate project meetings.Support executive decision-making.Deliver executive-level:Status reportsProject updatesBriefingsMaintain effective communication across stakeholders.Vendor & Partner ManagementCoordinate activities with:ServiceNowImplementation partnersThird-party vendorsManage vendor dependencies and deliverables.Ensure partner activities align with project objectives and timelines.Deployment & AdoptionCoordinate testing activities.Support training programs.Manage deployment readiness.Support go-live execution.Assist with:Post-production stabilizationContinuous improvementUser adoptionCoordinate organizational change management activities.GovernanceEstablish and maintain project governance processes.Support executive steering committee activities.Ensure project quality and successful business outcomes.Maintain governance standards and documentation.Expected DeliverablesEnterprise ServiceNow project management plan.Integrated project schedule.Executive status reports.Risk and issue logs.Milestone reporting.Governance documentation.Executive briefings.Meeting agendas and action-item tracking.Testing coordination artifacts.Deployment coordination artifacts.Knowledge transfer documentation.Core ServiceNow SkillsServiceNow IT Service Management (ITSM).ServiceNow Customer Service Management (CSM).ServiceNow integrations.ServiceNow implementation and expansion.Future ServiceNow capabilities.Organizational Change Management (OCM).Training and adoption.ServiceNow deployment and go-live.ServiceNow governance.Project Management SkillsEnterprise IT Project Management.Program Management.Multi-workstream Management.Cross-functional Team Leadership.Agile / Hybrid / Iterative Delivery.Project Planning.Risk & Issue Management.Dependency Management.Executive Reporting.Stakeholder Management.Vendor Management.Change Management.Testing & Deployment Coordination.