Asst General Manager

Concord Hospitality

Description
This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families.
Responsibilities:
Ensures that all brand standards are being maintained in each area of the property
Oversees the operation of all hotel property departments
Maintains current licenses and permits as prescribed by local, state, and federal agencies
Provides a safe working environment in compliance with OSHA/MSDS
Ensures compliance with all corporate accounting procedures
Covers front desk shifts as needed
Ensures each department has accurate and complete inventory and all supplies are maintained
Assists and approves department managers' scheduling against guest and hours/occupied room goals
Assists team supervisors and managers with constructive coaching and counseling
Focused on guest satisfaction scores and strategies for improvement
Provides excellent customer service by being readily available/approachable for all guests
Assists managers in proactive hiring and ensures appropriate staffing levels in all areas
Qualifications:
Minimum 3-5 years of hospitality management experience, preferably in a hotel environment
Strong leadership and team development skills
Excellent communication, interpersonal, and organizational abilities
Proven track record in guest satisfaction and employee engagement
Knowledge of hotel operations, budgets, and financial reporting
Ability to work flexible hours, including nights, weekends, and holidays
Benefits (Full-Time Associates Only)
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Qualifications
Hotel Management Experience

Behaviors
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
- Team Player: Works well as a member of a group (Required)
- Leader: Inspires teammates to follow them (Required)
- Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Motivations
- Required
  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Required
  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Preferred
  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Education
- Some college (Preferred)
- High School (Required)
Experience
- Preferred
  2 years:
  Hotel Management Experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality

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Vacancy posted 2 days ago

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