Call Center Representative

Job Description

Job Description

Are you passionate about helping others and providing exceptional service?

Join Florida Vision Institute as a Call Center Representative and be part of a compassionate team dedicated to delivering outstanding patient care.

Based out of our Flagler Drive office in West Palm Beach, FL , this hybrid/remote opportunity offers a rewarding balance between professional growth and work-life flexibility. At Florida Vision Institute, you’ll enjoy great hours, no major holidays, a robust benefits package, and a collaborative, respectful work environment, all while making a meaningful difference in the lives of our patients every day.

If you’re passionate about providing exceptional service and thrive in a fast-paced, team-oriented setting, we’d love to meet you!

Candidates with at least one year of call center or medical experience—ideally in optometry or ophthalmology will thrive in this role.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Florida Vision Institute is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every sub-specialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Florida Vision Institute are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Call Center Representative develops knowledge of the practice, its general operations and specialties, in order to effectively respond to incoming calls and to route them appropriately. If you enjoy a fast-paced, positive, and supportive work environment, then this is the position for you! Come join our team as we grow to new heights.

Responsibilities

• Handle in-bound and out-bound calls. Scheduling / Confirming / Canceling / Rescheduling appointments in a positive, compassionate, empathetic and professional manner.
• Listen to patient’s needs and schedule appointments appropriately using our NextGen scheduling software.
• Collect accurate patient information, verify Demographics, Vision and Medical insurance plans.
• Triage calls in an efficient and effective manner.
• Redirect calls local offices for directions confirmations and other needs.
• Confirm referrals / Authorization / Providers status / Office locations / CPT codes / Confirm pharmacies / RX status.
• Other administrative duties as assigned.

Qualifications

• Knowledge of medical and vision insurance preferred.
• Previous Call Center and/or medical experience preferred.
• Bi-lingual (English/Spanish/Creole) a plus.
• Optometry/Ophthalmology experience a plus.
• Basic computer skills, utilizing dual monitors.
• Excellent verbal communication skills.
• Ability to work independently and part of a team.
• Reliable transportation to meet attendance and schedule requirements.

In Turn, we will provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team oriented working environment where you are heard and respected.
• Clear career ladder opportunities.

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