Collections Specialist

Job Description

Everstaff is seeking an experienced Collections Specialist to join a Finance team in Hudson, Ohio . This position will be responsible for managing outstanding customer accounts, communicating with customers regarding past-due balances, resolving payment issues, and helping maintain a healthy accounts receivable portfolio.

Pay: $20/hr

Schedule: M-F 8-5

Onsite position in Hudson, Ohio
Full-Time

Temp-To-Hire Opportunity

Position Summary

• Manage an assigned portfolio of past-due customer accounts and proactively pursue outstanding balances.
• Contact customers by phone, email, and other appropriate communication methods regarding overdue accounts.
• Establish professional relationships with customers while effectively communicating payment expectations.
• Investigate and resolve customer disputes, billing discrepancies, credits, refunds, and account questions.
• Review account histories, invoices, payment records, and other documentation to determine appropriate collection actions.
• Process and document customer payments, payment arrangements, promises to pay, and collection activity.
• Negotiate appropriate payment arrangements within established company guidelines.
• Follow up consistently on broken promises to pay and unresolved account issues.
• Identify accounts requiring escalation and communicate appropriately with management or other internal departments.
• Work with Accounts Receivable and other departments to research and resolve account discrepancies.
• Maintain accurate and thorough documentation of collection activity within company systems.
• Reconcile customer accounts and assist with researching unapplied or misapplied payments.
• Monitor assigned accounts to identify delinquency trends and potential collection issues.
• Escalate accounts for additional collection activity when appropriate.
• Maintain compliance with company policies and applicable federal and state collection requirements.
• Meet established productivity, collection, accuracy, and customer-service goals.
• Assist with special projects and other accounting or accounts receivable responsibilities as needed.

Qualifications

• High school diploma or equivalent required; associate degree in accounting, finance, or a related field preferred.
• 2+ years of experience in collections, accounts receivable, credit, or a related financial services role.
• Experience managing a portfolio of delinquent customer accounts preferred.
• Strong verbal and written communication skills.
• Comfortable communicating with customers regarding overdue balances and payment expectations.
• Strong problem-solving and negotiation skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize and manage a high volume of accounts and follow-up activities.
• Strong computer skills, including Microsoft Excel and Outlook.
• Experience working with an ERP, accounting, CRM, or accounts receivable/collections system preferred.
• Ability to maintain professionalism and composure when dealing with challenging customer situations.
• Strong sense of accountability and ability to work independently as well as part of a team.

If you feel you have the above qualifications, please apply!

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status