Contact Centre Associate
$20 - $23 per hourKelly
Contact Centre Associate
Kelly is hiring for an Associate Customer Service Representative/Contact Centre Associate for a 12-month contract role at 4707 Detroit Ave, 1501 Larkin Center Dr, Midland, MI 48674 with our prestigious client.
Job Title: Associate Customer Service Representative/Contact Centre Associate
Primary Location: Midland, MI 48674
12-month contract Onsite role
Shift: 8 AM 5 PM
Pay rate: $20 23/hr.
Qualifications & Competencies
Bachelor's Degree or equivalent work experience
Prior experience in a contact center is preferred
Strong ability to meet deadlines, multitask, and prioritize effectively
High level of accuracy and detail-oriented
Strong listening, oral, and written communication skills
Proficiency in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Teams, Word)
Familiarity with Customer Relationship Management (CRM) applications, Salesforce is a plus
Practical knowledge in the building and construction industry
Cultural awareness and ability to work effectively within a diverse team
Fluency in English is required; Spanish fluency is a plus
Responsibilities
Provide support through phone, email, contact forms, and social media channels.
Assist with diverse customer inquiries, including technical support, literature requests, purchase information, and quality & regulatory questions
Process warranty claims for consumer products
Documentation of customer interactions
Collaborate with global business contacts to resolve customer issues
Participate in product training for continuous learning and development
Scheduler details: 8 am 5 pm / lunch is 12-1pm, EST 4 days per week in office, 1 day remote, if desired. 5 days per week in office, while training
If you feel this role interests you, feel free to apply or refer someone who would be a good fit.
KellyVacancy posted 4 days ago
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