Head of Customer Operations
Confidential
Head of Customer Operations
About the Company
Expanding financial technology (FinTech) & wealth management platform
Industry
Internet
Type
Privately Held, VC-backed
Founded
2009
Employees
51-200
Funding
$101-$200 million
Categories
- Internet
- Technology
- Financial Services
Specialties
- lending
- credit unions
- consumer finance
- credit card debt consolidation
- and fintech
Business Classifications
- Mobile
- B2C
About the Role
The Company is seeking an execution-focused Head of Customer Operations to lead loan fulfillment, customer experience, and collections. The role owns operational strategy and performance metrics, improves application verification and application-to-funding conversion, and develops collections and servicing practices that balance customer experience with efficiency and risk. Responsibilities include managing third-party service providers, building and developing operational teams, and collaborating across functions to scale operations. The leader will also drive process automation and technology improvements, including the use of AI, while maintaining strong compliance and risk controls. Candidates should have 10 or more years of experience in loan operations, servicing, verifications, and collections, including deep collections expertise and a record of improving verification efficiency and funding conversion. At least five years of senior leadership experience managing and developing high-performing teams is required. Applicants should bring experience scaling operations, overseeing fraud prevention and customer support, and balancing growth with compliance and risk management in regulated financial services. A bachelor’s degree in business, finance, operations management, or a related field is required, along with experience in fintech, consumer lending, personal loans, or high-growth financial services. Experience implementing AI agents or working with financial institutions is an advantage.
Hiring Manager Title
Chief Operations Officer
Functions
- Operations
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Operations in Nashville, TN vacancy
$85k - $105k
...Operations ManagerThe Operations Manager resolves complex operational inefficiencies, aligns facility performance with key business targets... ...site culture. Additionally, this position mitigates customer service and delivery risks in a fast-paced environment while optimizing...SuggestedLocal areaFlexible hoursEchoStar
Nashville, TN20 hours ago$85k - $95k
...Operations ManagerNashville, TennesseePrimary ResponsibilitiesThe Operations Manager will provide organized, functional administrative operations, efficiently serving all employees by providing a safe, clean and pleasant first-class office work environment.Budget development...SuggestedWork at officeLocal areaPillsbury Winthrop Shaw Pittman
Nashville, TN4 days ago- ...relocation for the duration of the project is required.***Position Description: Lead, direct, and coordinate management of Self-Perform Operations (SPO) projects, including overall project pursuit, staffing, proactive planning and implementation, budget, and risk management....SuggestedPermanent employmentContract workTemporary workFor contractorsWork at officeRelocation
Turner Construction Company
Nashville, TN4 days ago $178k - $210k
...Beijing, among other locations globally.The RoleCAA is seeking Head of Product Operations & Support to build and lead a new global function... ...partyFoster a culture of accountability, operational excellence, customer focus, and continuous improvement.Production Support &...SuggestedPermanent employmentFull timeFor contractorsWork at officeLocal areaCreative Artists Agency
Nashville, TN1 day ago$70.25k - $76.19k
...Customer Programs Manager Fully Remote USA Remote - Nashville, TN 37203 Description HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. HealthStream provides the leading learning, clinical...SuggestedTemporary workRemote workWork from homeFlexible hoursHealthStream
Nashville, TN3 days ago$120k - $145k
...more information, visit This position oversees and directs the operations management of multiple employer worksites across all lines of... ...the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same...Full timeBank staffLocal areaRemote workPremise Health
Brentwood, TN3 days ago$134.5k - $265.1k
...Learning Business Process as a Service (LBPaaS) helps enterprises operate and continuously improve learning programs through managed... ...learning operations across enterprise learning and development, customer education, and partner enablement. Using Deloitte’s global delivery...Local areaVisa sponsorshipDeloitte
Nashville, TN4 days ago- ...Rooftop Bar Morgan Wallen’s This Bar & Tennessee Kitchen The Operations Manager shares the responsibility of overseeing the complete venue... ...skills Accurately forecast staffing needs to ensure optimum customer service Ensures that private events, catering, and banquets...Work at officeLocal areaShift workNight shift
TC Restaurant Group
Nashville, TN2 days ago $126.52k - $168.68k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeContract workTemporary workLumen
Nashville, TN4 days ago$208k - $312k
Schneider Electric has an opportunity for a Head of Revenue Operations in our Boston or Nashville locations. Role PurposeThe Head of Revenue Operations... ...our technology, software and services improve the way our customers manage and automate their operations. Help us deliver...Full timeTemporary workImmediate startFlexible hoursSchneider Electric
Nashville, TN2 days ago$109.65k - $146.19k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workLumen
Nashville, TN3 days ago$65.79k - $87.72k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workNight shiftLumen
Nashville, TN21 hours ago$126.52k - $168.68k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workWork from homeLumen
Nashville, TN3 days ago$109.65k - $146.19k
...governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance,... ..., expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,...Full timeTemporary workRemote workWork from homeLumen
Nashville, TN2 days ago- ...together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to... ...Utilities Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and...Work experience placementLive inWork at officeLocal area
Accenture
Nashville, TN20 hours ago - ...company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Head of Deposits & Payments Operations is an enterprise operations leader responsible for the end to end performance, control, resiliency...Full timeWork at office
Simmons Bank
Nashville, TN1 day ago - ...processes.Utilities are being reshaped by the energy transition. Customers are becoming producers as well as consumers, tariffs are... ...client goals into clear, actionable designs that Finance, Customer Operations and Technology can all get behind. The more complex the...Contract workWork experience placementLive inWork at officeLocal area
Accenture
Nashville, TN20 hours ago - ...Interim Head of Operations About the Company Emerging manufacturing platform specialized in making customized promotional products Industry Apparel & Fashion Type Privately Held, VC-backed Founded 2014 Employees 51-200 Funding $11-$25 million...Interim role
- ...Interim Head of Academic Operations About the Company Well-known private research institute Industry Higher Education Type Educational Institution Founded 1873 Employees 1001-5000 Categories E-Learning Education Health Care Higher...Interim role
- ...Head of Operations, Bakery Operations & Retail About the Company Private equity-backed restaurant company specializing in baked goods... ...on employee development and engagement. Financial acumen, a customer-centric approach, and a passion for creating memorable dining...
$101.6k - $152.4k
...Services is building the execution capability that helps strategic customers bring complex, mission-critical infrastructure online safely,... ...3-5 years of experience in project coordination, services, or operations; construction or electrical/mechanical experience a plus....Full timeTemporary workFor subcontractorWork at officeImmediate startFlexible hoursSchneider Electric
Nashville, TN2 days ago- ...sales leaders in a 6-12 month program to develop the skills, customer and supplier relationships, and knowledge needed to be successful... ....Performs other duties as assigned.This position requires operation of a company vehicle or a personal vehicle and such operation...For contractorsWork at office
Whitecap
Nashville, TN1 day ago $52k
...Job Description Overview As a Sales Representative at PLS Logistics Services, you will act as an essential resource for your customers, helping ship their freight across the nation, 24/7/365. The inside sales role comes with the passionate support of our company...Relocation packagePLS Logistics Services
Nashville, TN25 days ago- ...Job Description Job Description Description As the Sr. Manager of Customer Operations, you will bring together systems, processes, reporting, and operational strategy to help our Customer Experience (CX) department operate at its best and serve churches with clarity...Full timeWork at officeLocal areaRemote work
Tithely
Nashville, TN28 days ago - ...will manage phone calls, organize a polished front desk, and coordinate meeting logistics and catering for daily operations. Dedicated to strong customer service, you will handle mail, supplies, event support, and document logistics while maintaining confidentiality and...Work at office
Thomas & Hutton
Nashville, TN3 days ago $85.8k - $135k
...Sales Operations, Manager Location: USA FL Miami, USA GA Savannah, USA FL Tampa 100 South Ashley Dr, USA FL Orlando, USA TN Nashville Time Type: Full time Job Description Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients...Full timeWork at officeLocal areaRemote workWorldwideBaker Tilly
Nashville, TN2 days ago- ...build beyond expectations. Lithko Contracting is seeking an Operations Manager to join Regional Travel team. The Operations Manager works... ...are acting per their role and responsibility. Maintains customer relationship by staying engaged with the customer throughout the...
$85k - $115k
...and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security...Daily paidFull timeFor subcontractorTitan Security Group
Nashville, TN4 hours ago$135k - $162k
...Description Join Amazon's Pathways Operations internship and tackle real-world operational challenges at one of our dynamic facilities... ...projects that optimize supply chain processes and enhance the customer and associate experience Analyze complex business challenges...Full timeSummer workInternshipSummer internshipImmediate startAmazon
Nashville, TN4 days ago$79.8k - $139.6k
...integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the... ...academic institutions to craft robust contracts that support operational excellence while minimizing risk. This role is perfect for a...Remote jobContract workImmediate startFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Operations. Be the first to apply!
Related searches
- program operations manager Nashville, TN
- business operations manager Nashville, TN
- director of network operations Nashville, TN
- director operations support Nashville, TN
- director revenue operations Nashville, TN
- director of corporate operations Nashville, TN
- entry level operations manager Nashville, TN
- senior director clinical operations Nashville, TN
- senior manager warehouse operations Nashville, TN
- director of global operations Nashville, TN