Head of Operations & Business Management

ABOUT TC RESTAURANT GROUP: TC Restaurant Group is an innovative restaurant and hospitality company, partnering with the biggest stars in country music to bring world-class entertainment and dining to Downtown Nashville. Jason Aldean’s Kitchen + Rooftop Bar Morgan Wallen’s This Bar & Tennessee Kitchen The Operations Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must always uphold company policies and procedures. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance, and overall appearance. Operation Managers are expected to work between 40-50 hours weekly, with an average 5-day work week. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc. Provide a friendly, personal demeanor with a willingness to interact Proudly delivers a quality Guest’s experience in a fun and friendly atmosphere Ability to work safely and prevent personal injury Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development Assists with the recruitment and training of staff (training, developing, testing, and coaching) Utilize effective time management and exhibit excellent follow up skills Accurately forecast staffing needs to ensure optimum customer service Ensures that private events, catering, and banquets are successfully executed Control cash and other receipts by adhering to cash handling procedures Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs Ensure that all products are received in accordance with the venues receiving policies and procedures Oversee and ensure that employee performance appraisals are completed in a timely manner Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety, and labor requirements Ensures nightly and/or weekly opening and closing side duties are followed Fill in where needed to ensure guest service standards and efficient operations, including opening, and closing duties Provides administrative support Responsible Alcohol Management Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE OPERATIONS MANAGER WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES: Quality of work Adherence to Policy High School Diploma or equivalent required ~ 3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar ~ Proficient in Windows Office, Microsoft Office Knowledge of POS and back office reporting systems Knowledge of profitability analysis and budgeting, cost of sales, payroll management Knowledge of bar/restaurant operations, fine dining procedures, and beverage service Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product Knowledge of state and local laws as it applies to liquor, labor, and health code regulations Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public Ability to speak to guests fluently regarding the food, beverage, and overall concept Ability to write reports, business correspondence and procedure manuals Ability to maintain personal integrity Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Must be able to read the computer monitors Must be fluent in both written and spoken English language Must be able to move quickly through work and set the pace in the office and/or venue Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. ~ Small to Medium office environment ~ Personal/ shared desk space ~ Office, bar, lounge, and restaurant ~5-25% Local Travel ~ Work varied shifts to include days, nights, weekends, and holidays ~ Operation Managers are expected to work between 40 to 50 hours weekly. Schedules are tentative and hours expected can be dependent on business levels, special events, holidays, etc. TC Restaurant Group is an Equal Opportunity Employer.