Bankcard Operations Representative - Risk

SANTA ROSA, CA •

Redwood Merchant Services Job TypeFull-timeDescriptionWestamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.Weekly Working Hours: 40Redwood Merchant Services, a division of Westamerica Bank is seeking a Bankcard Operations Representative for our Santa Rosa location. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.As Bankcard Operations Representative, one must exhibit excellent telephone customer service skills, as well as the following:Monitor and investigate merchant’s processing activities using a variety of risk toolsField customer calls requiring explanation of specific underwriting/risk policies and decisions related to those policiesContact banks, merchants and/or cardholders to verify transactions processed through merchant accounts.Conduct investigations regularly to ensure risk is managed and activity is compliantConcisely document your risk assessment findingsEnsure that efficient and quality services are delivered that meet or exceed agreed service level standardsPerform merchant account maintenance such as profile and bank account updatesCollaborate with internal sales and other colleagues to support a successful merchant experienceStay current on merchant industry trends specific to the industries we supportPerform other risk related duties as assigned including supporting the Credit team on reviewing merchant accountsRequirementsSkills & Requirements1-2 years in the merchant services industry with experience specific to fraud and risk (Preferred)Experience working with various transaction & risk monitoring tools/systems (Preferred)Analytical mindset with a critical, investigative approach to problem solvingDetail oriented coupled with a high level of curiosity and risk awarenessSolid written and verbal communication skillsAble to juggle multi tasks and deliver consistent high performanceExperience with Microsoft Excel/Google sheets (basic functions)Ideally able to work an 8 am - 5 pm PT, Monday - Friday scheduleCandidate must possess strong written skills, intermediate computer skills and willingness to work in a fast-paced environment. Must also have the ability to calculate figures and amounts, such as discounts, interest, commission proportions and percentages.EOEWestamerica Bank's Privacy Policy may be found at: Description$18.21 - $22.00