Customer service representative

As a Customer Service Representative, you will serve as the primary point of contact for customers, providing quotations, order acknowledgments, and exceptional support to resolve technical issues and answer product-related inquiries. You will collaborate closely with engineering, sales, and operations teams to deliver timely solutions, ensure customer satisfaction, and maintain strong client relationships. This role requires excellent communication skills and a commitment to providing world-class service.

salary: $55,000 - $60,000 per year
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

• Provides high-level customer service support to top-tier clients, providing professional and personalized customer service.
• Anticipates clients' needs and recommends service enhancements and efficiencies to improve the overall customer experience.
• Resolves client complaints quickly to prevent churn and ensure high satisfaction
• Provide timely and helpful responses to all electronic or in-person inquiries, quote requests, order confirmations, and answer customer questions about products, prices, and availability in accordance with agreed upon SLA's.
• Utilize business systems to process quotes, orders, factory orders, cancellations, provide tracking requests, shipment method changes, and other transactional changes.
• Project a helpful and confident attitude when working with internal and external customers.
• Report customer complaints, non-conformances, and errors in compliance with the Quality System.
• Ongoing training on business systems, product information, personal, and professional growth.
• Monitor systems daily and ensure accurate order entry and processing.
• Responsible for assigned key performance indicators, which include on-time delivery, percentage above minimum transactions per day, and same-day quote response time.
• Grow product understanding to more efficiently address customer needs.
• Liaise with key teams including sales, accounting, and warehouse to effectively process quotes and orders.
• Maintain customers informed about their order status and potential delays.

Skills

• Follow-up
• Customer Service
• Customer Relations
• ERP
• Basic Computer Skills
• CUSTOMER ORDERS/SALES

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.