Client/Customer Services Representative II
$20.78 - $25.78 per hourCynet Systems
Job Title
Pay Range: $20.78hr - $25.78hr
Requirement/Must Have:
- High school diploma or GED preferred.
Responsibilities:
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
- Strong verbal and written communication skills.
- Attention to detail.
- Customer service skills.
- Interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint, MS Outlook or data entry software.
Vacancy posted 1 day ago
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