Process Consultant
E-Solutions
Process Consultant
Job Location: Remote
Type: Contract
Mandatory Skills:
Understand & analyze automation ideas
Analyze business automation ideas that have been submitted
Interact and engage with operational excellence teams and business process owners to understand process and value drivers using automation
Understand determine process steps that can be automated
Determine automation idea viability value
Determine the overall value of an automation idea by analyzing multiple value drives like efficiency risk improved productivity etc
Determine automation viability by analyzing complexity and technological feasibility
Help calculate value viability score for an automation idea
Interact and collaborate with a wide variety of business and IT stakeholders across the Cigna enterprise
Document detailed process flows after determining areas of automation within the process
Intelligent automation technology and tools
Have a solid understanding of the intelligent automation tools and technologies Eg RPA RDA Chatbots AI ML and their applicability to automation ideas
Passionate about learning about new intelligent automation technologies and tools as they evolve in the marketplace and how they may help solve business challenges
Transition knowledge of approved automation ideas to technical delivery teams
Attributes
Passionate about intelligent automation tools and using the latest technologies to deliver business solutions
Boundless intellectual curiosity to continually learn and explore how to do things better faster and cheaper
Enjoys speaking with customers to understand how we can best meet their needs
Ability to effectively deal with change
Team player and ability to collaborate well
Excellent verbal and written communication skills to interact with a wide variety of stakeholders
Passion to learn
Takes ownership and accountability
Understands when to automate and when not to
Excellent abstract analytical problem solving and critical thinking skills
Excellent facilitation skills
Comfortable working with ambiguity
Ability to work as part of a high performing team in a fast-paced environment
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