Process Consultant

Process Consultant

Job Location: Remote

Type: Contract

Mandatory Skills:

Understand & analyze automation ideas

Analyze business automation ideas that have been submitted

Interact and engage with operational excellence teams and business process owners to understand process and value drivers using automation

Understand determine process steps that can be automated

Determine automation idea viability value

Determine the overall value of an automation idea by analyzing multiple value drives like efficiency risk improved productivity etc

Determine automation viability by analyzing complexity and technological feasibility

Help calculate value viability score for an automation idea

Interact and collaborate with a wide variety of business and IT stakeholders across the Cigna enterprise

Document detailed process flows after determining areas of automation within the process

Intelligent automation technology and tools

Have a solid understanding of the intelligent automation tools and technologies Eg RPA RDA Chatbots AI ML and their applicability to automation ideas

Passionate about learning about new intelligent automation technologies and tools as they evolve in the marketplace and how they may help solve business challenges

Transition knowledge of approved automation ideas to technical delivery teams

Attributes

Passionate about intelligent automation tools and using the latest technologies to deliver business solutions

Boundless intellectual curiosity to continually learn and explore how to do things better faster and cheaper

Enjoys speaking with customers to understand how we can best meet their needs

Ability to effectively deal with change

Team player and ability to collaborate well

Excellent verbal and written communication skills to interact with a wide variety of stakeholders

Passion to learn

Takes ownership and accountability

Understands when to automate and when not to

Excellent abstract analytical problem solving and critical thinking skills

Excellent facilitation skills

Comfortable working with ambiguity

Ability to work as part of a high performing team in a fast-paced environment