Call Center Representative

The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential. Position Description Summary/Purpose: This position provides services in the Admissions Reservation Center (ARC). Essential Job Functions/Primary Responsibilities: Fields incoming inquiries from individuals interested in the College; collects and inputs their data; and transfers them to appropriate Admissions staff Contacts individuals who have emailed or mailed a request for information to the University Follows-up with prospects prior to appointment Contacts any appointments who may have missed a scheduled meeting and reschedules them Contacts all incoming students scheduled to begin classes and confirms their attendance Conducts Registration reminder campaigns both via telephone and on campus Meets performance and service objectives in a fast‑paced call center environment Staffs multi‑line reception area on occasion Provides support to the Admissions front desk Conducts all work in a safe manner and all work safety practices are followed Other Functions: Performs similar or related work as required, directed or as situation permits Assists other department staff as needed to promote a team effort Continues professional development and training; keeps current with trends Knowledge, Ability and Skill: Excellent customer service skills Strong communication skills Ability to work well in a fast‑paced team environment Experience in retail and/or hospitality preferred Bilingual (English/Spanish) candidate preferred Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity Qualifications: Minimum Required Qualifications:- Education, Training and Experience: Associate’s Degree preferred. Physical and Mental Requirements: Work Environment: None Outdoor Weather Conditions: Risk indicated Work with fumes or airborne particles: Risk indicated Work near moving mechanical parts: Risk indicated Risk of electrical shock: Risk indicated Vibration: Risk indicated Standing, walking, sitting, talking & hearing, using hands/fingers, climbing/balancing, bending/pulling/pushing, driving: Risk indicated Lifting up to 10 pounds, 25 pounds, 50 pounds, 75 pounds, 100 pounds, over 100 pounds: Risk indicated Close vision required; No special vision requirements Salary: $36,000 annually Full‑Time Employee Benefits: Medical Insurance Dental Insurance Vision Insurance Pet Insurance 401k employer match Employee & dependent life insurance Great tuition benefits for employee, spouse & dependents PTO program Flexible work schedules / work from home opportunities (This job description does not constitute an employment agreement between Goodwin University and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.) #J-18808-Ljbffr