Product Manager - Digital Engagement

Job DescriptionResponsibilities include but are not limited to:Own product strategy and roadmap, aligning initiatives to business goals, customer needs, and performance insights.Manage end-to-end digital experiences, identifying and prioritizing improvements that enhance usability, conversion, engagement, and efficiency.Define and track key performance metrics (e.g., adoption, conversion, activation, engagement, satisfaction) and use data to inform decisions.Leverage data and AI-driven insights to identify opportunities for personalization, automation, and improved customer outcomes.Translate business needs into product requirements, including user stories, acceptance criteria, and backlog prioritization.Partner with technology and design teams to deliver high-quality, scalable solutions in an agile environment.Drive ongoing optimization, including experimentation (A/B testing), iterative improvements, and continuous learning.Collaborate across stakeholders to ensure alignment with business, regulatory, risk, and operational requirements.Act as the voice of the customer, ensuring solutions are intuitive, integrated, and aligned to customer expectations.Evaluate emerging technologies, including AI and automation capabilities, to enhance product functionality and operational efficiency.Monitor product performance post-launch, identifying issues, risks, and opportunities to improve outcomes.Job RequirementsRequired Skills:Ability to prioritize and manage workflow.Ability to work in a team environment.Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.Be an expert with respect to the competition.Demonstrate the ability to interact and cooperate with all company employees.Excellent written and verbal communication skills.Expertise using Microsoft Office applications.Required Experience:High School or GED and a minimum of 5 years in product management, product development or product ownership. Demonstrated experience managing end-to-end product lifecycle.Preferred Experience:Business degree in Business, Design, Technology, or related field. Background in service design, journey mapping, or design systems.Familiarity with AI-enabled products and responsible AI design principles.Experience working across digital and assisted channels. Job DetailsJob Type: Full-timeCategory: Branch Banking/RetailSalaried: Salaried