Customer Success Engineer - 67505114661

Customer Success Engineer

Location: Remote, LatAm preferred (South Africa and Philippines considered for candidates with strong experience working US hours for US companies) Type: Full time Working Hours: US business hours (Americas time zones) Base Salary: $5,000 to $7,000 USD/month

About the Company

A profitable, fully remote B2B software company that builds developer tools for engineering and product teams at larger organizations is hiring a Customer Success Engineer to drive adoption, retention, and growth across its customer base.

About the Role

This role blends a Solutions Consultant, a Customer Success Manager, and a Technical Account Manager. You will onboard technical customers, help their engineering and product teams get value fast, and build relationships that lead to renewals and expansion. You will also be the voice of the customer inside the company, shaping the product and services based on what customers need. Success is measured by how well customers implement and adopt the platform, reflected in net revenue retention.

Required Qualifications

• 3+ years of experience in a customer-facing role within SaaS
• Hands-on technical experience in the release management space, such as Python, Docker, Kubernetes, or deployment best practices
• Experience working with technical products in the engineering space
• Ability to understand customer goals and pain points and turn them into success plans that drive retention and growth
• Ability to explain technical concepts in a clear, concise, and engaging way
• Experience managing a diverse set of clients and portfolio sizes
• Collaborative approach with both customers and internal teams
• Availability to work US business hours in Americas time zones

Preferred Qualifications

• DevOps experience, including tools and practices such as Docker, Kubernetes, and CI/CD
• Experience supporting an Enterprise sales motion
• Understanding of modern software engineering principles and application development across different languages and frameworks
• Experience with on-prem software deployments

Responsibilities

• Develop expert knowledge of the platform and its use cases
• Onboard new customers to deliver quick time to value and strong adoption across their organization
• Build strong customer relationships that drive product adoption, retention, and growth
• Act as a customer advocate internally and externally, building advocacy programs and a strong customer community
• Partner with marketing, product, and engineering to improve support processes, training programs, documentation, in-product support, and product features
• Partner with Sales to drive renewals and expansion across a portfolio of on-prem and SaaS deployments
• Turn one-time initiatives into repeatable customer success programs