Director OF Business Operations

Director of Business ManagementWe are looking for a skilled and experienced Account Director who will be responsible for managing and setting the business priorities to meet customer requirements and satisfaction. The ideal candidate will have a deep understanding of technology, exceptional leadership skills and a track record of building and leading successful customer-facing teams.Responsibilities:Revenue Price Reduction YoY rateCustomer SatisfactionNew Business Forecast AccuracyImplement strategies that improve team development, productivity, effectiveness, and satisfactionThe role includes NA and international business travel as required.Key Performance Indicators:Annual ASP and wafer quantity accomplishment ratioEngineering / Technology serviceProcess transferForecast Allocation mix performanceOrder/ Booking quality & quantityAnnual Customer Satisfaction RatingRequirements:Education: Minimum of BS degree, Master's degree in EE or MBA preferred.Senior level experience with a minimum of 15 years related experience in semiconductor technology and foundry sales business management.Experience with Relationship Management: Develop and maintain excellent relationships, internally, externally, executive relationships and presence.Demonstrable skills in: Leadership, management, negotiation, and customer orientation.Ability to lead under pressure and results driven.Experience in Demand Generation with ability to proactive ability to lead the team to make cold calls on accounts where TSMC is not currently represented, and/or to call on a mutually advantageous expanded relationship with TSMC.Experience with Demand Fulfillment and the ability to lead the team to work with internal departments to allocate adequate capacity to major account and ensure good relationships through excellent ramp to volume, yields, and cycle time.Ability to forecast based on insight into customer requirements.Current with semiconductor trends, insights and displays intellectual curiosity.Company Description:As a trusted technology and capacity provider, TSMC is driven by the desire to be: The world's leading dedicated semiconductor foundry The technology leader with a strong reputation for manufacturing excellence Advancing semiconductor manufacturing innovations to enable the future of technology TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world's leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry's leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world. In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.Diversity Statement TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law. TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at View email address on click.appcast.io confirms to all applicants its commitment to meet TSMC's obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis.Pay Transparency / Benefits statement At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $193,500 and $250,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location. TSMC's total compensation package consists of market competitive pay, allowances, bonuses, and comprehensive benefits. We also offer extensive development opportunities and programs.