Member Services Representative, AACU Payments Processing

Member Services Representative

3 month contract with the potential to extend/convert. 100% onsite. Interviews will be 2 rounds: 1st is phone screen, 2nd onsite (if needed). Open to candidates with mortgage experience, title company experience or banking experience. Mortgage processing experience is highly preferred.

Job Purpose: Responsible for daily functions associated with direct payments and funds transfers at *** Credit Union.

Principal Duties and Responsibilities:

• Perform general ledger balancing
• Coordinate return items with members, outside vendors, Client Bank and other institutions
• Assist other departments with fraud resolution, member inquiries and related accounting general ledger balancing
• Work member cases/activities assigned
• Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
• Log, research and make necessary general ledger, account adjustments and/or returns
• Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
• Research and verify incoming and outgoing funds transfer information
• Communicate with vendor to process funds transfers
• Understand and be familiar with outgoing and incoming funds transfer laws
• Verify members for outgoing funds transfers, and Client verifying and releasing funds transfers
• Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications:

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications:

• Previous customer/member service experience
• Previous banking or Credit Union experience

Knowledge, Skills & Abilities:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
• Ability to effectively communicate with all levels, both verbally and in writing
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any role assigned within department
• Ability to interact professionally with all employees and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to work extended hours in support of business needs
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable *** and Credit Union pre-hire compliance checks